PSI Pax, Inc. · 5 months ago
Senior Customer Technical Support Specialist (Help Desk) (2910*)
Dahlgren, VA
Full-time
Onsite
Senior Level
6+ years expPSI Pax, Inc. is an Economically Disadvantaged Woman-Owned Small Business specializing in Information Technology and enterprise resource planning. They are seeking a Senior Customer Technical Support Specialist to provide technical assistance and manage Help Desk operations for their DOD customer in Dahlgren, VA.
Information ServicesInformation Technology
Responsibilities
Provide technical assistance to computer program users
Answer questions or resolve computer problems for clients in person, or via telephone or electronically
May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems
Develop and execute Help Desk agent Training Program
Schedule Help Desk personnel in accordance with customer requirements (e.g,. 24x7x365)
Qualification
Required
Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy
This position is required to be designated as an IT Level 1
Bachelors Degree in IT Discipline
Company
PSI Pax, Inc.
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that provides agile program, business, and financial management; software engineering and integration; data analytics and business intelligence; cyber security; IT system administration; IT service management; and supply chain management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mann
Chief Operating Officer
Company data provided by crunchbase