Chesterfield County Sheriff's Office · 11 hours ago
Assistant Revenue Collections Supervisor
Chesterfield, VA
Contract
Onsite
Mid Level
$53K/yr - $72K/yr
3+ years expChesterfield County Sheriff's Office is seeking an Assistant Revenue Collections Supervisor to assist in the daily operations of the Telephone area and manage customer inquiries. The role involves supervisory responsibilities as well as hands-on participation in administrative and operational tasks related to revenue collection services.
Law Enforcement
Responsibilities
Assist Revenue Collection Supervisor with daily operations of the Telephone area including ensuring adequate staffing is in place and serve as a backup in their absence
Answer incoming calls from taxpayers and assist with resolution of taxpayer inquiries
Serve as a resource and subject matter expert to staff in the area
Provide responses to emails received in the Treasurer’s Office public email box including forwarding emails to appropriate departments or individuals
Ensure distribution/preparation of tax payments mailed to the office for processing
Perform research as necessary to assist in resolution of taxpayer inquiries
Ensure distribution/processing of mortgage company coding changes to individual bills as notified by the taxpayer or mortgage company
Perform other work as required
Qualification
Required
High school diploma or GED
At least three years of customer service experience
Considerable knowledge of basic laws, regulations and codes relating to the functions of the Treasurer's Office
Ability to explain and apply laws, rules, and regulations pertaining to the legal functions of the Treasurer's Office
Ability to communicate effectively with a wide range of individuals under a variety of circumstances
Ability to prepare and maintain clear and accurate records, reports and correspondence
Ability to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work
Ability to manage telephone operations using an automated call monitoring system
Ability to communicate effectively orally and in writing
Ability to operate a personal computer and related software and other standard office equipment
Ability to develop and maintain effective working relationships with internal and external customers
Ability to supervise, train, and evaluate the work of staff
Pre-employment drug testing
FBI criminal background check
Education/degree verification
Preferred
College coursework in business administration or a related field
One year of experience in a supervisory or lead capacity
Verbal and written fluency in both English and Spanish
Company
Chesterfield County Sheriff's Office
Chesterfield County Sheriff’s Office is a Premier Law Enforcement Agency. Duty to Serve, Passion to do it with Dignity and Respect is our motto.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase