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Finni Health (YC W23) · 11 hours ago

Manager, HR Operations & Retention

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Finni Health is a rapidly growing company that is revolutionizing Applied Behavior Analysis clinics. The HR Manager will empower clinical teams, drive strategic retention initiatives, and manage the employee lifecycle for over 1,000 clinicians.

Health CareSoftware

Responsibilities

Drive Retention: Analyze turnover metrics and conduct "stay interviews" to identify trends; create actionable roadmaps to improve clinician engagement and longevity

Partner with Practice Owners: Act as the primary advisor to owners on team management, helping them set goals for scaling their teams while maintaining a healthy culture

Manage Employee Relations: Serve as the first point of contact for complex workplace issues; lead investigations and conflict resolution to ensure a fair and compliant workplace

Lead Training Initiatives: Identify skills gaps and coordinate training and development opportunities for clinical staff and new managers

Oversee Lifecycle Operations: Manage the critical handoffs from onboarding, oversee performance review cycles, and ensure compliant offboarding processes

Support Compliance: Work with leadership to build better processes for multi-state labor law compliance and maintain up-to-date policy handbooks

Set the Standard: Establish SLAs and KPIs for our internal HR support function to ensure every clinician receives timely answers to their questions

Qualification

HR experienceRetention data analysisEmployee lifecycle managementEmployment law knowledgeHealthcare operations experienceProcess-orientedResilience in ambiguityProblem-solvingRelationship-building