Customer Support Specialist (Japanese Keigo Speaker) jobs in United States
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PartnerHero ยท 2 days ago

Customer Support Specialist (Japanese Keigo Speaker)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Crescendo is a company focused on peak customer experience performance in the AI era, combining outsourcing expertise with innovative technology. They are seeking a Customer Support Specialist (Japanese Keigo Speaker) to handle requests and issues from users, providing support in native Japanese while ensuring course quality on their platform.

ConsultingOutsourcingSoftware

Responsibilities

Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools
Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds
Work on special short-term projects required and requested by the hiring client

Qualification

Customer support experienceJapanese KeigoTechnical proficiencyReading comprehensionEmpathyProactive attitudeProblem-solving skillsAttention to detailCommunication skillsFlexibility

Required

1+ years of experience in customer support for Japanese businesses
Excellent (near-native) written English
Knowledge and experience in using Honorific Japanese (Keigo)
Amazing customer service skills
Proactive attitude and the willingness to take the initiative without being asked to
Strong attention to detail
Ability to quickly communicate through accurate and timely typing
Handle difficult conversations and challenging situations
Ability to work without micromanagement
Strong reading comprehension and problem-solving skills
Strong technical proficiency with the web, computers, and smartphones
Flexibility with schedules and days off
Ability to provide workarounds when a solution is not clear to the customer

Preferred

Experience providing email and phone support to Japanese customers
Familiarity with CRMs (e.g., Zendesk)
Familiarity with bug-tracking tools (e.g., JIRA)

Benefits

Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Competitive retirement benefits
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company

PartnerHero

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Glassdoor3.5
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PartnerHero provides companies with staffing customer experience and software development fields.
dateFounded in 2014
location
Boise, Idaho, USA
people-size1001-5000 employees
web-link
https://www.partnerhero.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-10-02Acquired

Leadership Team

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Alexandria Dells
Provider Operations Partner Associate
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Allison Moore, M.Ed.
Training Manager, Partner Operations
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