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justt · 1 day ago

Revenue Operations Enablement Manager

New York, NY

Full-time

Onsite

Senior Level

5+ years exp

Justt is a leader in the chargeback automation industry, providing AI-driven solutions to help merchants reclaim revenue. The Revenue Operations Enablement Manager will be responsible for building enablement programs, optimizing sales and customer success processes, and ensuring that customer-facing teams have the necessary training and resources to execute effectively.

Artificial Intelligence (AI)Financial ServicesFinTechPayments

Responsibilities

Design and deliver comprehensive onboarding programs for Sales (AEs), BDRs, Sales Engineers, and CS teams

Build structured 30-60-90 day ramp plans with clear milestones and role-specific assessments

Develop and deliver ongoing training: discovery, demo, objection handling, negotiation, prospecting, technical enablement

Create enablement content: playbooks, call scripts, process documentation, training videos

Build certification programs for key competencies and sales/CS methodologies (MEDDIC, etc.)

Facilitate skills workshops, role-playing exercises, and coaching sessions

Partner with Product on feature release training and demo best practices

Coach managers on how to develop and reinforce skills with their teams

Build and maintain centralized enablement library organized by role and use case

Document and standardize processes across the customer lifecycle: prospecting → close → handoff → renewal

Identify bottlenecks and inefficiencies in sales and customer workflows; lead improvement initiatives

Design scalable, repeatable processes that support a high-growth environment

Build role-specific playbooks for common scenarios with talk tracks and templates

Partner with Revenue Operations on process implementation in systems (Salesforce, Gong)

Ensure all GTM processes map tightly to company OKRs and KPIs

Drive adoption of methodologies and processes—not just documentation

Provide coaching and support on strategic deals: deal strategy, qualification, objection handling

Conduct regular deal reviews with reps and managers

Analyze won/lost deals to identify patterns and improve approach

Shadow calls and meetings, provide feedback

Work closely with CS team on renewal strategies and expansion plays

Support deal desk activities and deal structure guidance

Partner with Marketing on campaign enablement, messaging training, and content distribution

Collaborate with Revenue Operations on tool rollouts, reporting, and process automation

Work with Product on launch readiness and customer feedback loops

Support cadence building: QBRs, pipeline calls, team training sessions, and GTM rhythms

Align enablement roadmap with GTM strategy and CRO priorities

Present enablement metrics and impact to senior leadership

Build enablement calendar and communication cadence

Track enablement effectiveness: time-to-productivity, certification completion, win rates, ramp metrics

Measure correlation between training and performance outcomes

Continuously iterate programs based on feedback and data

Manage external trainers and consultants

Qualification

Revenue EnablementSales EnablementSales OperationsB2B SaaSSalesforceGongMEDDICProject ManagementContent DevelopmentDeal Desk ExperienceBusiness AcumenPresentation SkillsSelf-Starter