Opportunities for Ohioans with Disabilities ยท 2 days ago
Customer Support Specialist (AP1) - EC Region
Youngstown, OH
Full-time
Onsite
Entry Level
$21.93/hr - $21.93/hr
1+ years expOpportunities for Ohioans with Disabilities (OOD) is seeking a Customer Support Specialist to support their Vocational Rehabilitation professionals. The role involves providing administrative support, greeting customers, answering inquiries, and assisting with case services for individuals with disabilities.
Government Administration
No H1B
Responsibilities
Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests
Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail
Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology
Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services
Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more
Qualification
Required
1 year training or 1 year experience in secretarial science or business office applications
OR equivalent of education and/or experience per Minimum Class Qualifications noted above
Delivers excellent customer service
Is time-efficient, organized, and quality-driven
Has the ability to multi-task
Displays excellent communication skills
Works well in a team environment
Effectively utilizes office technology and tools
Company
Opportunities for Ohioans with Disabilities
Opportunities for Ohioans with Disabilities (OOD) is the State of Ohio agency whose mission is to empower Ohioans with disabilities through employment, disability determination, and independence.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marshawn Kerner, MBA
Chief Information Officer
Misti Cole, MBA, PMP
Assistant Deputy Director (Chief Operating Officer) of Information Technology
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