ShiftCode Analytics, Inc. · 5 months ago
Senior Salesforce Service Cloud Business Analyst
Natick, MA
Full-time
Hybrid
Senior Level
5+ years expShiftCode Analytics, Inc. is looking for a Senior Salesforce Service Cloud Business Analyst to join their team for a 6-month contract. The role involves bridging business vision with Salesforce technical execution to enhance customer support processes and ensure an efficient Service Cloud environment.
AnalyticsConsultingInformation Technology
No H1B
Responsibilities
Partner with business stakeholders to understand current support processes — then make them better, faster, smarter
Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria
Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices
Support UAT, change management, and post-deployment optimization
Ensure every improvement keeps the user experience front and center
Qualification
Required
5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience)
Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms
A knack for bridging business needs and technical solutions with clarity and precision
Preferred
Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred
Company
ShiftCode Analytics, Inc.
ShiftCode Analytics Inc is a Tampa, FL based firm formed with one sole purpose of delivering best and quick services to its clients nationwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase