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Millennium Group · 2 weeks ago

Loan Origination Call Quality Review Specialist

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Millennium Group is a company focusing on mortgage services, and they are seeking a Loan Origination Call Quality Review Specialist. The role involves listening to recorded calls, scoring them against compliance checklists, and identifying trends in compliance-related behaviors to communicate to management.

Digital MarketingHuman ResourcesInformation TechnologyRisk ManagementSoftwareStaffing Agency

Responsibilities

Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right

Identify overall compliance related behavior trends and communicate to management

Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio

Qualification

Mortgage underwriting experienceCall monitoring experienceListening skillsCritical thinking skillsCadenceGridspace

Required

2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)

Actively taking mortgage applications

Experience with call monitoring or reviewing calls for mortgage/banking compliance

Excellent listening skills

Critical thinking skills

Cadence or Gridspace

High school diploma or GED equivalent