Foundry Support Operations Engineer jobs in United States
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RIT Solutions, Inc. ยท 1 month ago

Foundry Support Operations Engineer

positionTampa, FL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level

RIT Solutions, Inc. is seeking a Foundry Support Operations Engineer to handle customer inquiries and improve support operations for their deployed products. The role involves collaborating with engineers, troubleshooting technical issues, and maintaining training materials for Foundry applications.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

Handle customer inquiries through our ticketing system to maximize the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises
Collaborate with product engineers, implementation teams and other enablement engineers to root cause and fix problems
Identify and resolve technical issues by reproducing client-reported problems and employing a systematic approach to troubleshooting
Develop a deep understanding of Foundry applications
Keep Foundry training materials updated with latest product changes
Operate and build tooling and infrastructure to scale customer enablement

Qualification

SQLPySparkJavaTypeScript/JavaScriptCustomer support experienceAnalytical software experienceOperational skillsEnablement mindsetLearning & GrowthIndependenceAdaptiveCommunication skills

Required

Candidates need to have some experience with code, but DO NOT need to be very strong debugging/reading/writing code in this role
Strong operational skills: Proven ability to manage high-volume workflows with attention to detail and systematic prioritization
Enablement mindset: Genuine passion for driving and improving customer support operations and maintaining training materials
Learning & Growth: Ability and willingness to quickly familiarize oneself with Foundry & AIP and project-specific workflows
Independence: Ability to work independently, making decisions with minimal supervision
Communication: Excellent English writing and communication skills, with the ability to engage with both technical and non-technical users on complex, sensitive topics
Adaptive: Comfort in navigating a fast-paced environment with dynamic objectives and user iteration
Experience providing customer support, including troubleshooting and debugging issues, preferably on complex, technical software platforms
Experience working with analytical software platforms, using large-scale data to solve valuable business problems, in any industry or subject area
Track record of improving support processes and scaling operations
Proficiency with SQL, PySpark, Java, TypeScript/JavaScript, or similar
Background in Computer Science, Engineering, Information Systems, or other technical field

Company

RIT Solutions, Inc.

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location
Arlington, Virginia, US
people-size201-500 employees
web-link
http://www.ritsolinc.com

H1B Sponsorship

RIT Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase