LayerX Security · 2 months ago
Senior Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expLayerX Security is seeking a Senior Enterprise Customer Success Manager with a strong technical background in cybersecurity. In this role, you will act as a primary post-sales contact for US-based customers, driving adoption and ensuring customer success by offering guidance and conducting regular business reviews.
Cyber SecurityEnterprise SoftwareSaaSWeb Browsers
Responsibilities
Onboarding & Implementation: Lead new customer onboarding, ensuring smooth setup and tailored implementation through collaboration with Product and Engineering
Account Ownership: Act as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle
Product Mastery: Maintain deep expertise in product features and updates to guide customers effectively and ensure optimal usage
Customer Success & Growth: Build strong relationships, conduct regular check-ins and business reviews, and identify upsell/cross-sell opportunities to support customer satisfaction and expansion
Enablement & Education: Deliver technical training, workshops, and documentation to educate users and promote product self-sufficiency
Cross-Functional Collaboration: Partner with Sales during renewals, Product, and Engineering to support renewals, surface feedback, and ensure successful deployments
Insights & Optimization: Use analytics to monitor health metrics and usage trends, delivering data-driven recommendations to enhance customer outcomes
Escalation Handling: Manage technical escalations with urgency, coordinating resources and ensuring resolution to meet customer expectations
Qualification
Required
3–5+ years in Customer Success or Account Management in cybersecurity/SaaS (must)
Strong knowledge of enterprise security use cases
Excellent communication and presentation skills, with experience working with executive stakeholders, including F2F meetings
Proven track record of managing and renewing (with sales) a portfolio of strategic accounts, building strong relationships, and driving adoption and value realization
Strong technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholders
Experience managing escalations and high-priority issues with urgency, professionalism, and accountability
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
Ability to work independently with a growth mindset, solve matters, suggest solutions and reach results
Bachelor's Degree (or equivalent work experience) in Business, Economics, Information Technology, Engineering, or related technical field
Preferred
Familiarity with Salesforce, Intercom, Zendesk, Gong, Jira, Vitally (or other CSPs)
Benefits
Opportunities for continuous learning and career development in both technical and customer success areas.
Company
LayerX Security
LayerX agentless AI & Browser Security Platform protects organizations against AI, SaaS, web & data leakage risks across any browser, application, device, and identity, with no impact on user experience.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44.5MKey Investors
Jump CapitalGlilot Capital PartnersAWS Startup Loft Accelerator
2025-04-28Series A· $11M
2024-05-02Series A· $26M
2024-02-06Non Equity Assistance
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