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First National Bank Alaska · 1 month ago

Operations Supervisor I/II/III - Dimond Branch

Anchorage, AK, US

Full-time

Onsite

Mid, Senior Level

$27.50/hr - $31/hr

2+ years exp

First National Bank Alaska is recognized as the Best Place to Work in Alaska for 10 years in a row. They are seeking an Operations Supervisor to oversee daily operations and ensure high-quality customer service at their Dimond Branch.

Banking

Responsibilities

Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support that leads to the overall branch experience through coaching, mentoring, and training

Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees. Conducts one on one coaching with direct reports on a regularly scheduled basis to ensure employee engagement

Engages with the banks customers to build and deepening relationships by promoting all areas of the bank to retain and expand the branches deposit portfolio

Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a high satisfactory audit rating or better. Supervisors staff training and best banking practices to prevent regulatory errors

Serves as a digital expert and has working knowledge of the banks products and services to communicate and demonstrate to customers. Actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building

Works closely to collaborate as a team with management and personal bankers on prospecting customers to develop new business

Maintains branch security and minimizes branch losses and/or risk or exposure to losses

Researches and resolves out of balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy

Ensures proper completion of proof and review functions within the branch

Performs other work-related duties as assigned by branch manager

Ensure business unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads)

Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations

Stay up to date on relevant laws and regulations

Ensure you and your delegates comply with the bank’s policies, procedures, laws and regulations

Maintain customer confidence and protect the bank’s operations by you and your delegates identifying and protecting confidential information

Supervises employees in at least one unit of the branch's Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees

Qualification

Bank operations experienceSupervisory experienceCustomer serviceWord processing softwareSpreadsheet softwareSales experienceMathematical skillsReasoning skillsLanguage skills

Required

Bachelor's degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience; or equivalent combination of education/training and experience

Six months in a lead or supervisory capacity

Strong customer service experience

Word processing and spreadsheet software experience required

The ability to handle highly confidential information, frequent deadlines, and time constraints required

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from managers, customers, and the general public

Ability to work with mathematical concepts such as probability and statistical inference

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables