AEROCONTACT ยท 1 day ago
Dispute Resolution Analyst (Temporary) (H/F) - SAFRAN SEATS USA LLC
Gainesville, FL
Full-time
Onsite
Senior Level, Lead/Staff
25+ years expSafran is a high-tech international group operating in the aerospace, space, and defense sectors. The Dispute Resolution Analyst is responsible for investigating and resolving customer disputes related to billing and payments, ensuring timely issue resolution to support customer satisfaction and compliance with company policies.
Corporate TrainingRecruitingTraining
Responsibilities
Review and analyze customer claims, discrepancies, and disputes related to invoices, payments, and account statements
Work closely with sales, customer service, finance, and legal teams to gather information and resolve disputes
Maintain detailed records of dispute cases, resolutions, and communications
Prepare regular reports on dispute trends and resolution timelines
Communicate professionally with customers to clarify issues, provide updates, and negotiate resolutions
Identify recurring issues and recommend process improvements to reduce future disputes
Ensure all dispute handling complies with internal policies, contractual terms, and regulatory requirements
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Finance, Business Administration, or related field
25 years of experience in collections, accounts receivable, or dispute resolution
Strong analytical and problem-solving skills
Must be computer literate and have ability to type and operate an adding machine
Proficiency in Microsoft Excel
Must have strong skills working in direct customer contact
Must have the ability to generate written communication and to operate required office equipment
Ability to read and review written communication
Attention to detail and ability to manage multiple cases simultaneously
Preferred
Knowledge of Mapics & M3 or previous experience with Accounts Receivable applications
Company
AEROCONTACT
Aerocontact is an aviation company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase