Apply on Employer Site

FacilityForce · 7 hours ago

Program Manager

United States - TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

FacilityForce is a company specializing in Facility Resource Planning software products, primarily serving the government sector. The Program Manager is responsible for coordinating project tasks, managing resources, and serving as a leader within the Professional Services Team to ensure successful implementations and client satisfaction.

Facility ManagementSoftware

Responsibilities

Work collaboratively with team members, actively participate in discussions, decisions, and all project activities

Communicate and coordinate with coworkers and customers

Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline

Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type

Responsible for managing implementation CPI

Plan and coordinate deliverables for:

Multi-phase, long term projects

High revenue impact / high visibility projects

Milestone / T&E Not to Exceed projects

Attend stand-ups for

Project Implementation (participant)

Custom Development (participant)

PMO (leader)

Attend Executive Steering Committee meetings with the customer

Identify project resource needs in both the short (3 months) and medium (12 months) term

Project Backlog

Ongoing Implementations

Custom Development

Net New Sales Opportunities

Back to Base Sales Opportunities

Serve as the next level of escalation above the implementation specialist

Work with the implementer and management to determine the best course of approach

Strive to achieve a team billable utilization of 70% or greater

Provide product recommendations that improve sales and/or customer retention

Drive additional back to base sales that meet sales targets

Assist the Director of Professional Services in the RFP and Implementation Services quoting processes

Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)

Provide recommendations for SOW process improvement

Serve as the Project Manager of last resort during times where resources are limited

Coordinate Project Meetings

Manage Project Risk and Quality

Project planning, scheduling of resources, and forecasting work

Update Project Metrics

Manage Project Documentation

Develop project deliverables

Training materials and training

Documentation of processes

System related setup

Walk-through and testing

Plan, Standardize, and Train the PS team on best practices for Facility Force implementations

Maintain the PMO documentation

Serve as a leader and mentor to Professional Services colleagues

Continuous of improvement of FacilityForce product knowledge

Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years

Variable (5-40% per year; typical 20%)

Qualification

PMI PMP CertificationCMMS IWMS FRP softwareProgram ManagementFacilityForce softwareMicrosoft ProjectRelational databasesSoftware implementationInterpersonal skillsDocumentation skillsTeam collaborationProblem solving

Required

Bachelor of Science or Arts

PMI Project Management Professional (PMP) Certified

Experience with CMMS, IWMS or FRP software

Adept with MS Office (Word, Excel, Powerpoint) or equivalent

Interest in software implementation and project management

Strong interpersonal skills: Ability to actively listen to clients and colleagues, Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical, Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust, Ability to serve as a mentor and leader

Strong Documentation Skills: Ability to review, update and maintain documentation, Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisions, Ability to break down complex processes into step by step instructions

Program Management Skills: Ability to demonstrate flexibility in the role and the tasks assigned to meet project objectives, Ability to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environment, Ability to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlines

Highly motivated, proactive, and take pride in one's work

Ability to work in both team and individual environments