HR Orb Consultancy LLC · 16 hours ago
Operations Coordinator - Night Shift
Miami, FL
Full-time
Onsite
New Grad, Entry LevelHR Orb Consultancy LLC is seeking an Operations Coordinator for the Night Shift to work within the Export & Import Operations team. The role involves managing shipments, ensuring compliance with US regulations, and providing excellent customer service throughout the import/export process.
Human Resources
Hiring Manager
Shruti Bolar
Responsibilities
Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service
Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file
Delete any unnecessary emails, to ensure efficiency and Best in Class service
Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions
Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking
Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities
Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions
Ensure customs entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard
Liaise with Warehouse and Transport Team for reliable distribution for imports / exports
Arrange direct drives as per customer requests
Arrange On Board Couriers when necessary
Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US Compliance
Ensure Export and Import processes are completed in compliance with US regulations and procedures
Ensure adherence to client Quality Management System processes
Maintain and share with colleagues, as appropriate, personal knowledge of all relevant import / export law and procedures, tariffs and duties, licenses and restrictions
Review and identify areas to maximise profitability by proactive file management
Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting
Qualification
Required
Excellent customer service skills
Excellent attention to detail
Sound knowledge of Import / Export processes
Solid background in US Customs law and procedures
Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint
Ability to work pro-actively using own initiative
Strong communication skills, both written and verbal
Ability to build strong relationships
Problem solving skills, with the ability to consider several possible options and decide on most appropriate method
Strong organisational skills with the ability to prioritise as well as focus on the detail
Excellent process and planning skills
Strong commercial awareness, understands impact of actions
Experience of working with Cargowise and Dangerous Goods Compliant
Company
HR Orb Consultancy LLC
We are a group of humble, energetic, and result-oriented experts in UAE, collectively called HR Orb.
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase