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Otter Products · 7 hours ago

Customer Service Representative - Bilingual

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $19/hr

Otter Products is hiring a Customer Service Representative for our Customer Service team. The CSR will answer a high volume of calls each day, assist consumers with product knowledge and warranties, and navigate multiple computer systems to ensure data accuracy.

Consumer GoodsElectronicsMobileSecurity

Responsibilities

Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador

Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner

Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience

Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer's lifestyle

Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch resolution

Cleary and effectively communicate with manager, support staff, IT and peers as needed

Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality

Adhere to all metrics that directly correlate to the department's success, while meeting all performance-based Minimum Business Expectations

Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization

Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job description

Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment

Other duties as assigned

Qualification

Bilingual in English/SpanishCRM proficiencyCommunication skillsInterpersonal skillsAttention to detail

Required

Minimum of three current months in the Otter Products Customer Service department as a temporary employee while meeting or exceeding temp metrics required

Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521

Strong written and verbal communication skills required

Bilingual in English/Spanish required