NEOGOV · 5 days ago
DSS Connect Specialist / 61016080
Richland County, SC
Full-time
Onsite
Entry Level
$39K/yr - $44K/yr
4+ years expNEOGOV is seeking a DSS Connect Specialist to join the South Carolina Department of Social Services. The role involves performing general casework and customer service duties in an Economic Services inbound call center, ensuring proper documentation and communication regarding SNAP and TANF benefits.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
The DSS Connect Specialist performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor
Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center
Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process
Maintains automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues
Performs Red Cross shelter duty or other emergency shelter duty or services as directed
Qualification
Required
A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience
An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience
A Bachelor's Degree and relevant experience
A valid drivers license is required
May require some overnight travel
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
Health insurance; retirement and savings plan options; and paid vacation and sick leave
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase