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Carrier · 10 hours ago

Critical Systems Service Account Manager (Hybrid)

Georgia, United States

Full-time

Hybrid

Mid Level

4+ years exp

Carrier is a global leader in intelligent climate and energy solutions, dedicated to enhancing comfort, safety, and sustainability. The Service Account Manager will own the relationship between service operations and data center clients, ensuring customer satisfaction while meeting company goals through effective service delivery and management.

EnergyHeating Ventilation and Air Conditioning (HVAC)

H1B Sponsor Likely

Responsibilities

Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards

Coordinate and manage work to be performed for the customer

Coordinate creation of mission critical work orders and manage execution

Ensure profitable execution of all service delivery plans and owner direct installation work

Effectively manage cash flow, costs, billings, and receivables

Maintain profitability goals and positive cash flow within the portfolio

Effectively communicate financial status to the Client Manager Director

Ensure that the existing customer base is satisfied, and renewal rates are attained

Perform, implement, and monitor corrective actions to employee or customer complaints

Monitor Customer feedback and take appropriate action

Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required

Ensure department’s timely completion of required training

Qualification

Customer Relationship ManagementFinancial AcumenProject ManagementHVAC ExperienceBuilding AutomationMultitaskingProblem SolvingTeam LeadershipTime ManagementCommunication Skills

Required

High School Diploma or GED

4+ years of experience supporting high impact, cross-functional projects

Travel Requirement: Up to 25% at data center job sites nationwide

Preferred

Must be able to multitask – be able to work on multiple tasks/ projects at one time

Strong ability to problem solve

Bachelors degree preferred

Excellent written and verbal communication skills

Strong business and accounting acumen

Able to build and foster a strong and proactive team environment

Able to coach and mentor other service employees

Must be well organized and excellent time management skills

Prior experience in HVAC and/or Building Automation preferred

Travel 25%

Location: Hybrid or Atlanta, GA preferred. EST/CST Timezones preferred

Company

Carrier

Glassdoor3.7

Carrier is the provider of intelligent climate and energy solutions.

Founded in 1902

Palm Beach Gardens, Florida, USA

10001+ employees

https://www.corporate.carrier.com

H1B Sponsorship

Carrier has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (9)

2023 (5)

2022 (6)

2021 (7)

2020 (9)