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CareSource · 5 hours ago

Senior Director, LTSS Program Operations

United States

Full-time

Remote

Mid, Senior Level

$136K/yr - $237K/yr

7+ years exp

CareSource is a leading healthcare organization, and they are seeking a Senior Director, Program Operations Process & Implementation Lead. This role is responsible for bridging the gap between enterprise strategy and execution, ensuring scalable and compliant processes are developed and improved to meet organizational objectives and regulatory requirements.

Health CareMedicalNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Serve as the LTSS Process SME with deep knowledge of market-specific, regulatory and enterprise-level requirements

Provide Strategic input and direction to ensure that processes are designed for compliance, operational feasibility, and stakeholder clarity

Lead the planning, development, and deployment of a new and revised LTSS workflows

Create detailed documentation including process maps and E-manuals

Coordinate implementation across departments, ensuring adoption through training, communication and feedback loops

Develop innovative solutions and standard operating procedures to comply with State and Federal Health Care Policy and Regulations

Conduct operational assessments to identify inefficiencies, pain points, and compliance risk

Re-engineer or optimize workflows using data insights, stakeholder engagement, and industry best practices

Establish KIPs and feedback mechanisms to measure performance and guide continuous improvement

Lead the development and execution of change management strategies to support the rollout of new and revised LTSS processes

Ensure stakeholders are informed, engaged, and prepared for changes through effective communication, training and support planning, anticipate and address resistance by building trust, offering resources, and reinforcing the value of the change

Monitor adoption, feedback and adjust strengthen long-term success and alignment with operational goals

Review the program needs and create methods for evaluating the effectiveness of the new business lines, including member outcomes and staff key performance indicators

Works with HR and other managers to hire, retain, and recruit for positions as needed

Direct supervision including performance reviews for direct reports

Through appropriate delegation activities, support and mentors’ direct reports and others in the organization

Perform any other job related duties as requested

Qualification

LTSS Process SMEHealthcare AdministrationChange ManagementMicrosoft OfficePerformance ImprovementAnalytical SkillsTeaching SkillsStrategic ThinkingCommunication SkillsInterpersonal SkillsConflict Resolution

Required

Bachelor's degree in healthcare field required

Equivalent years of relevant work experience may be accepted in lieu of required education

Five (5) years of experience in health care required

Five (5) years of demonstrated, progressive leadership experience required

Seven (7) years Operations/healthcare administration experience required

Five (5) years Driving performance and process improvements, is required in the health care insurance industry required

Proficient in Microsoft Office, Excel, Word, PowerPoint and Excel

Demonstrated track record of self-initiative, strategic thinking, and successful planning and innovation

Utilize effective communication, presentation, and analytical skills

Demonstrated ability to lead clinical redesign, reorganization, performance improvement and change management efforts

Ability to communicate effectively across all lines of business

Proven skills, knowledge base, and judgement necessary for independent clinical decision making in alignment with clinical licensure

Excellent organizational, time management and problem-solving skills

Ability to function independently and effectively as part of an interdisciplinary team

Strong and effective communication skills, both written and verbal

Strong interpersonal and customer relations skills

Effective teaching skills

Mediation/facilitation/conflict resolution skills

Demonstrates analytical skills necessary to review data

Benefits

You may qualify for a bonus tied to company and individual performance.

Substantial and comprehensive total rewards package.

Company

CareSource

Glassdoor3.8

CareSource provides managed care services to Medicaid beneficiaries.

Founded in 1989

Dayton, Ohio, USA

1001-5000 employees

https://www.caresource.com/

H1B Sponsorship

CareSource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (39)

2023 (35)

2022 (21)

2021 (37)

2020 (28)