United Airlines · 2 months ago
Lead Engineer – ServiceNow Administrator (Field Services Management)
United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower
Full-time
Onsite
Mid, Senior Level
4+ years expUnited Airlines' Digital Technology team is focused on leveraging cutting-edge technology to enhance airline operations. The Lead Engineer will serve as a technical expert for the Field Services Module in ServiceNow, managing its design, configuration, and implementation to optimize productivity and customer satisfaction.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
Responsibilities
Configure, and implement all aspects of the ServiceNow FSM module including developing and automating workflows using ServiceNow's Flow Designer, business rules, script includes, and other tools
Customize and enhance the FSM Agent experience and build and maintain integrations between ServiceNow FSM and other internal or third-party systems
Provide technical expertise and troubleshooting for complex issues related to FSM functionality, integrations, and performance
Plan and Design solutions after requirements are gathered, look for improvements and enhancement opportunities. Ensure that all development work adheres to established coding standards and best practices
Participate in ServiceNow platform upgrades and stay current on new platform features and best practices
Qualification
Required
Bachelor's degree in computer science or relevant field
4+ years working in technology
Strong written and verbal communication
Knowledge of ServiceNow platform
Knowledge of Field Services Module
Experience in Agile methodology
Preferred
ServiceNow Certifications
ITIL Certification
2+ years working with ServiceNow Field Services Module
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
10001+ employees
H1B Sponsorship
United Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (19)
2022 (11)
2021 (10)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-01-11
2026-01-06
Company data provided by crunchbase