Hippocratic AI · 15 hours ago
VP, Solutions Lead
Palo Alto
Full-time
Onsite
Director/Executive
8+ years expHippocratic AI is the leading generative AI company in healthcare, focused on building the world’s first healthcare-only, safety-focused LLM. The VP, Solutions Lead will be responsible for shaping and bringing to market patient-facing experiences across pharma, working closely with various teams to develop and iterate on solutions that enhance patient services.
Artificial Intelligence (AI)Foundational AIGenerative AIHealth CareInformation Technology
Responsibilities
Understand and Map the Patient Services Landscape - Develop a deep, practical understanding of patient services operations across pharma and specialty pharma, including hubs, access and reimbursement programs, specialty pharmacies, call centers, and third-party service providers. Map current workflows, pain points, handoffs, and failure modes from both the patient and operator perspectives
Identify and Prioritize Market-Ready Use Cases - Evaluate and prioritize patient services use cases based on customer demand, operational complexity, regulatory considerations, reimbursement dynamics, and speed to value. Focus on opportunities where voice-based agents can reduce friction, improve patient experience, and deliver measurable operational and financial outcomes
Translate Workflows into Agent Design - Work directly with subject matter experts to convert real-world patient services workflows into concrete agent behaviors, scripts, decision trees, escalation logic, and guardrails. Ensure agents behave predictably, safely, and compliantly in live patient interactions, particularly in specialty and high-cost therapy contexts
Incorporate Data and Reimbursement Considerations - Partner with internal teams and external vendors to understand how data flows through patient services programs, including benefits verification, eligibility checks, prior authorization processes, refill signals, and adherence metrics. Ensure agent workflows align with reimbursement requirements and support outcomes that matter to pharma and specialty pharmacy partners
Drive Short, Iterative Sprint Cycles - Partner with product, engineering, LLM, conversation design, evaluation, and deployment teams to run tight, focused sprint cycles. Move quickly from validated market need to pilot-ready experiences that can be tested with customers, refined based on feedback, and prepared for broader rollout
Iterate Directly with Customers and Partners - Engage directly with pharma teams, specialty pharma operators, hub providers, and service vendors during discovery, pilots, and early deployments. Gather real-world feedback on scripts, workflows, integrations, and operational impact, and use those insights to continuously refine offerings
Support Commercialization and Expansion - Work closely with the Chief Commercial Officer, sales, and solutions teams to shape how patient services offerings are positioned, sold, and deployed. Support customer conversations by grounding solutions in real workflows, measurable outcomes, and operational value. Help define expansion paths across brands, therapies, and programs
Operate Effectively in a Matrixed Organization - Function effectively without direct authority over all contributors. Align stakeholders across clinical, compliance, product, engineering, evaluation, and deployment teams to move work forward quickly and responsibly
Qualification
Required
8–12 years of experience in life sciences, healthcare, or digital health, with meaningful exposure to patient services, specialty pharma, access programs, hubs, or related operations
Strong understanding of how patient support, reimbursement, and adherence programs work in practice
Experience translating complex workflows into structured processes, scripts, or system behavior
Comfort operating in ambiguous, fast-moving environments and iterating quickly based on market feedback
Ability to work cross-functionally with product, engineering, clinical, compliance, and commercial teams
Excellent communication skills and the ability to synthesize complex operational realities into a clear direction
Preferred
Experience working with or within pharma hubs, specialty pharmacies, patient support programs, or service vendors
Background in consulting, operations, product, or program leadership in a scaling environment
Familiarity with reimbursement dynamics, benefits verification, prior authorization, and specialty therapy workflows
Experience building or launching digital health, AI-driven, or patient-facing platforms
Comfort engaging directly with enterprise customers and external partners
Company
Hippocratic AI
Hippocratic AI is a healthcare technology company that develops safety-focused large-language models for medical applications.
51-200 employees
H1B Sponsorship
Hippocratic AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$402MKey Investors
AvenirKleiner PerkinsNVentures
2025-11-03Series C· $126M
2025-01-09Series B· $141M
2024-09-19Series A· $17M
Leadership Team
Alex Miller
Co-Founder
Amy McCarthy
Chief Nursing Officer
Recent News
2026-01-11
Company data provided by crunchbase