Rippling · 2 days ago
Global Client Solutions Lead
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expRippling is a company that simplifies HR, IT, and Finance for businesses by integrating various workforce systems. They are seeking a Global Client Solutions Lead to serve as the primary operational contact for strategic clients, ensuring smooth payroll delivery and addressing complex requirements within the Global Payroll Operations team.
EmploymentHuman Resources
Responsibilities
Operational Lead for Strategic Implementations:
Partner with the Implementation and CSM teams to serve as the Global Payroll Ops Lead for high-complexity clients
Ensure that complex requirements—such as hourly OT tracking, Premium pay, and Collective Bargaining Agreements—are accurately translated into Rippling’s system or managed via partner workarounds
Design the "Hypercare" operational plan for new strategic accounts, ensuring that the first 3-6 months of payroll are executed with zero defects
The "Voice of the Customer" for Payroll Ops & Product:
Identify recurring pain points for global clients (e.g., T&A gaps in the Philippines or reporting issues in LATAM) and prioritize these with the Product and Engineering teams
Advocate for specific product enhancements, such as "Transformations" for payroll exports or enhanced re-import flags, based on the real-world needs of our largest customers
Translate "Sales promises" into "Operational workflows," ensuring our Specialists and Partners have the instructions they need to support non-standard client setups
Payroll Incident Command & Coordination:
Act as the Senior Escalation Point for all payroll-related issues within your assigned portfolio of strategic accounts
When "incidents" occur (e.g., partner calculation errors or software deficiencies), you will lead the internal coordination across Payroll Specialists, CX, and Product to drive a resolution
Manage the technical post-mortem for payroll errors, ensuring that "delicate handholding" is backed by actual process improvements and root-cause fixes
Portfolio Health & Performance Management:
Monitor the "Payroll Health" of your assigned accounts via the support management dashboard, identifying "at-risk" payruns before they become customer-facing issues
Work with the Global Payroll team to ensure that the auditing program is capturing the specific nuances of your strategic accounts
Ensure US-based stakeholders receive timely, synchronous updates on their global payroll status, regardless of where the processing is occurring geographically
Qualification
Required
8+ years of experience in Global Payroll Operations, Client Success, or Implementation for a multi-national organization
Proven experience working alongside CSMs or Sales teams to handle the technical/operational side of a customer relationship
Proven ability to manage 'Strategic Accounts' where the implementation requires high-touch coordination and manual risk mitigation
A track record of managing 'messy' implementations where the product may have gaps
Experience managing high-pressure escalations and coordinating cross-functional teams (Product, Ops, Engineering) under tight deadlines
Exceptional ability to influence internal leadership while maintaining a 'calm in the storm' presence for external customers
Proficiency in data analysis (Excel/Google Sheets) and project management tools (JIRA/Confluence) to track account health and implementation milestones
Must be based in the US to align with the primary timezone of our North American clients' decision-makers
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
FundersClub
2026-01-13
Soma Capital
2026-01-06
2026-01-03
Company data provided by crunchbase