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Vensure Employer Solutions · 5 months ago

Associate Vice President of Internal Human Resources, Communities of Excellence - AZ, GA - On Site

Chandler, AZ

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The Associate Vice President of Internal Human Resources Communities of Excellence oversees HR activities, develops and implements HR strategies, and drives initiatives to enhance organizational effectiveness and culture, while managing and mentoring Internal HR Managers.

Customer ServiceFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Develop and implement HR strategies aligned with organizational goals

Provide strategic HR guidance to senior leadership

Conduct HR audits and assessments to identify and address areas for improvement

Drive initiatives to enhance workplace culture and ensure compliance with employment laws

Oversee daily HR activities within the Communities of Excellence lanes, providing guidance and support to HR Managers and team members

Lead Internal HR compliance projects and other department initiatives, ensuring timely and effective completion

Lead and mentor the internal HR team to ensure high performance and professional development

Develop and implement HR policies and procedures tailored to the organization's needs

Manage HR projects from inception to completion, ensuring timely and within-budget delivery

Provide regular updates and reports to senior HR leadership on project progress and HR metrics

Identify and mitigate HR-related risks for the organization

Monitor team productivity and ensure optimal utilization of team members

Make decisions within scope of authority and escalate appropriately to senior leadership

Develop and update company policies and procedures

Create and implement employee development plans

Manage escalations and enhance cross-departmental relationships

Maintain data systems for compliance

Conduct highly sensitive investigations for internal employee relations issues and train, manage, and support team members throughout the investigation process

Oversee the leave of absence and accommodation process, providing training, oversight, and guidance to team members

Oversee compliance with federal, state, and local employment laws and regulations, providing strategic direction and guidance

Develop, implement, and maintain comprehensive internal HR compliance policies and procedures, ensuring alignment with organizational goals

Identify, assess, and mitigate compliance risks through regular and thorough risk assessments and audits

Direct internal audits and compliance reviews to ensure adherence to policies and regulations, and provide strategic recommendations for corrective actions

Prepare and present detailed compliance reports to senior management and regulatory bodies, maintaining accurate and comprehensive records of compliance activities

Collaborate with the HR Compliance team on internal HR compliance projects and initiatives, ensuring effective communication and implementation of compliance standards across the organization

Act as a trusted advisor on complex employee relations issues, providing expert guidance and support

Plan and oversee projects related to compliance, leave of absence, ADA accommodations, and people relations

Lead and manage thorough investigations into employee complaints, grievances, and allegations of misconduct

Document investigation findings and prepare detailed reports

Recommend and implement appropriate actions based on investigation outcomes

Handle complex issues and ensure resolution, maintaining clear communication with all involved parties

Review and make decisions on accommodation equipment requests and escalations within the scope of authority

Ensure accurate recording and reporting of OSHA logs

Provide guidance on sensitive employee relations matters

Collaborate with management to enhance work relationships and productivity

Communicate effectively with leaders and employees throughout the investigation process

Ensure the implementation of post-investigation disciplinary actions

Review and provide guidance on pre-termination cross-check escalations

Plan, direct, and coordinate updates to educational guides and manager training resources

Review EEOC position statements and track legal actions

Follow up with legal on the complaint process and outcomes

Review proposed unemployment responses and determinations

Coach team members on handling unemployment hearings and developing performance improvement plans

Oversee the Systems Administrator to ensure all HR systems and networks are functioning optimally and securely

Collaborate with the Systems Administrator to implement system enhancements and process improvements

Provide strategic direction and support for troubleshooting and connecting HR systems, including automations and APIs

Ensure accurate data management and system integrity by guiding the Systems Administrator in maintaining system databases and protocols

Review and approve recommendations from the Systems Administrator for system customizations and product enhancements

Coordinate with the Systems Administrator to develop and deliver training for HR team members on system usage and best practices

Create a service-focused culture by leading the implementation of new processes and solutions

Ensure team members balance standardization and consistency of processes with the need for flexibility and integration of new division partners

Ensure the team meets expectations, goals, and KPIs, and provide necessary metrics and reports

Hold the team accountable to internal commitments

Collaborate with internal departments to ensure compliance, streamline service delivery, and optimize processes

Build cross-functional partnerships to address issues and manage escalations

Leverage internal relationships to identify opportunities, trends, and process improvements

Interact with other departments to help achieve business goals and maintain professional and reliable HR service delivery

Ensure collaboration and synergy among all team members to drive operational excellence and execution of objectives

Develop processes, standard operation procedures, and metrics that support the HR Business Model

Drive employee retention by ensuring team members maintain effective relationships with department leaders and provide sound guidance and value-added solutions

Coordinate the development and delivery of service strategy plans for internal customers and monitor programs as needed

Independently resolve escalated complex employee issues and ensure appropriate communication to all involved parties

Adapt effectively to working with different business leaders, communication styles, and preferences, and lead and communicate with a global mindset and cross-culturally

Perform monthly compensation and onboarding/offboarding audits for the department, ensuring compliance with department standards and employment laws

Set high standards of performance for self and others, assuming responsibility and accountability for successfully completing assignments or tasks

Establish a course of action for self and others to ensure efficient work completion

Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members

Provide oversight and lead managers in the successful execution of daily HR activities, including providing guidance on complex questions or escalations, ensuring coverage, and motivating the team

Complete department and team audits, prepare reports for department and executive leadership, and propose recommended solutions

Provide strategic oversight and expert guidance for HR functions/programs, ensuring the removal of roadblocks and supporting escalation processes

Identify areas of opportunity for improving company policies and procedures, enhancing organizational effectiveness, and streamlining processes

Facilitate department meetings, huddles, and trainings

Collaborate cross-functionally with other departments to identify opportunities for process improvement

Engage in strategic planning for continuity of business operations and coverage

Drive results by following up and motivating team members to achieve their quarterly ROCKS, Scorecard KPIs, and other department initiatives and goals

Act as an influential leader that gains buy-in

Build solid business cases using information related to the pros and cons of implementing changes into the company

Assist RVP, VP, SVP, EVP, and Chief Compliance & People Officer with planning and executing department initiatives, setting or adjusting KPIs, and adjusting priorities or work assignments

Review and address any team members who appear to be underutilized

Attend webinars, seminars, and other trainings to stay up-to-date on laws and best practices

Handle special projects and other duties as assigned by RVP, VP, SVP, EVP, or Chief Compliance & People Officer

Cross-trains and provides back-up support to the Associate Vice Presidents in the HR Strategy & Partnerships lane and the HR Operations & Administration lanes

Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ and Duluth, GA offices, this is an in-office position. An HR presence is required due to the population of employees within these offices, the need for employee interaction, and to support leaders with onboarding and offboarding of employees

May be asked to assist with checking HR-related mail, if applicable to location, and coordinate and ensure responses are submitted in a timely manner

Provides Associate Vice President level back up support for request for hire/request for offer process and/or tickets

Provides back up AVP support to the HR operations team when needed and/or to provide time zone coverage on ticket escalations, report escalations, zoom queue escalations, AskHR/Service center escalations, data management, etc

Lead by example and jump in to support the team, when needed, to work tickets, respond to inquiries in the AskHR inbox, etc

Provides AVP back up support on reviewing escalations related to background checks, offer letters, the request for hire/request for offer process, the I-9 and global mobility programs, etc

Perform other duties as assigned

Qualification

HR best practicesEmployee relationsLeave of absence managementCompliance with employment lawsHR consultingMicrosoft OfficePHR certificationSPHR certificationProject managementAnalytical skillsChange managementCommunication skillsProblem-solving skillsConflict resolutionRelationship buildingOrganizational skillsLeadership skills

Required

Extensive experience in HR best practices, employee relations, leave of absence management, and compliance with employment laws

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution skills

Ability to build strong relationships and influence stakeholders

Strong business ethics and ability to handle confidential information

Ability to manage multiple projects and daily HR matters

Proficiency in conducting root cause analysis and decision-making

Ability to prioritize tasks and manage tight deadlines

Strong organizational and analytical skills

Ability to collaborate effectively with others

Strong management and leadership skills with a history of successfully managing performance, training, and developing team members

Ability to apply change management initiatives to assist in business transformation

Ability to make immediate decisions under pressure or tight deadlines with proper judgment

Ability to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow-through

Skill in monitoring and assessing performance to make improvements or take corrective action

Ability to research and analyze data and effectively determine and manage risk

Ability to deal with frequent interruptions, changes, delays, or unexpected events

Demonstrated ability to learn quickly

Ability to establish credibility, be decisive, and support the organization's preferences and priorities

Ability to manage change, innovate, and challenge the status quo with professionalism and emphasis on building influence and professional business relationships

Bachelor's degree in Human Resources, Business Administration, or a related field and/or equivalent combination of education, experience, and HR-related certifications

Minimum of 8-10 years of experience managing leave of absence & accommodations and people relations programs

Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required

PHR, SPHR, SHRM-CP or SHRM-SCP certification required or willingness to obtain within first year of employment

Preferred

Consulting experience and/or PEO experience preferred

Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) with ability to learn other applications as needed

PRISM experience preferred

Company

Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.

Founded in 2004

Chandler, Arizona, USA

1001-5000 employees