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Spectrum · 5 hours ago

Customer Service Representative | Technical Support

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

$20/hr - $27.80/hr

0+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking a Customer Service Representative to provide technical support for Internet and Voice Repair, troubleshoot issues, and handle billing inquiries while ensuring a positive customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Manage tough feedback from clients and convey a strong understanding of Spectrum services

Qualification

Technical support experienceCustomer service experienceMS OfficeComputer skillsOrganizationDependableProfessionalPositiveProactiveMulti-taskingResilientCommunicationTime managementProblem-solving

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

Experience: 6+ months of customer service or related experience

Experience: 6+ months of basic technical support experience

Experience: 6+ months of heavy volume phone experience

Experience: 6+ months working with computers and software applications

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, customer service

Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success

Supporting all aspects of their well-being at every stage of life

Eligible for additional forms of other incentive-based compensation such as bonuses

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees