GetGo Café + Market · 4 hours ago
Lead Customer Service Representative
Alliance, OH
Full-time
Onsite
Mid Level
$15/hr - $15/hrGetGo Café + Market is a retail establishment focused on customer service, and they are seeking a Lead Customer Service Representative to oversee customer interactions and maintain store operations. The role includes supervising staff, ensuring customer satisfaction, and managing financial and security controls.
Food and BeverageFuelRetail
Responsibilities
Provides prompt excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave
Gives assistance and offers suggestions or recommendations to the customer
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc
Reports to work on time and follows the dress and appearance code
Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores
Inspects store facilities and equipment for safety, cleanliness, and proper working order
Contacts maintenance for repair when needed
Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits
Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy
May receive and sign vendor deliveries and verify quality and quantity of product
Follows Company and/or brand guidelines for product breakage or spoilage
Supervises the activities of customer service representatives in the absence of the Store Assistant Manager
Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards
Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs
Assists with counseling of employees and provides feedback to help employees improve performance
May provide direction for managing the fast food service area of the store
Knows the gasoline pricing strategy for the store and changes gasoline prices correctly
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports
Keeps and ensures all employees keep accurate time keeping records
May take inventory of supplies and equipment
Attends job-related meetings (may be required to work irregular hours)
Provides regular and predicable onsite attendance
Complete daily store reports and other duties as assigned by the Store Manager
Qualification
Required
High school diploma or GED preferred
Ability to work with the equipment, tools and materials listed above
Ability to work as scheduled including arriving to work on time
Ability to communicate information and ideas so others will understand
Ability to perform essential duties and physical functions described below
Ability to work in the conditions described below
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.)
Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
Able to reach overhead for objects
Ability to bend and twist at waist
Ability to communicate orally
Ability to operate a cash register and/or computer keyboard
Ability to stoop, kneel, squat, bend, push, and pull
Ability to work alone
Be exposed to occasional noise
Ability to stand and/or walk for an entire shift
May require climbing a ladder to store and retrieve materials or place and remove signs
Preferred
Experience in retail sales preferred
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred
Company
GetGo Café + Market
GetGo Café + Market is an innovative approach to the classic convenience store experience. It is a sub-organization of Giant Eagle.
Founded in 1979
5001-10000 employees
H1B Sponsorship
GetGo Café + Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (24)
2022 (10)
2021 (14)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-19Acquired
Leadership Team
Brooke Robertson
Human Resources Business Partner
Danica Meyers
Talent Acquisition Partner
Recent News
Canada NewsWire
2025-09-03
2025-07-18
Company data provided by crunchbase