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Cayuga Health, A Member of Centralus Health · 1 month ago

Patient Service Representative - Cayuga Addiction Recovery Services- Cortland Outpatient- Full Time- Days

Cortland,NY,US

Full-time

Onsite

New Grad, Entry Level

$15.50/hr - $23.50/hr

Cayuga Health System is a cohesive healthcare network providing comprehensive care for the residents of central New York. The Patient Service Representative role supports clinical and clerical staffing needs, assisting providers with clinical activities and direct patient care while managing administrative tasks in the practice.

Health CareHospitalMedical

Responsibilities

Maintain client confidentiality at all times

Greet clients, collect payments and/or insurance information, and direct them using appropriate and respectful customer service skills

Complete the enrollment of new clients and obtain all necessary consents/documentation required per the regulations and policy

Answer phones and transfer calls to requested provider or assist caller with needed information, retrieve detailed messages and relay to appropriate staff

Collaborate with interdepartmental services to verify patient demographics, procedural ordering, and service authorization

Coordinate with corresponding clinics to schedule all client appointments

Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization

Create and organize all aspects of patient charts, generate reports as requested, and maintain adequate levels of office supplies

Manage the operations of the front desk of the department, provide a welcoming forward-facing demeanor for all incoming outpatients and provider requests

Perform clerical tasks including but not limited to scanning and tracking of documents, as well as coordinating all incoming and outgoing mail

Serve as an effective member of the team, being helpful to others at all times

Other duties as assigned

Qualification

Microsoft Office SuiteCustomer serviceMedical office experienceElectronic Medical RecordsPrioritization skillsAddictionInterpersonal skillsTime management