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City of Norfolk, VA · 1 week ago

DD Support Coordinator (Case Manager III)

Norfolk, VA

Full-time

Onsite

Entry, Mid Level

$54K/yr - $62K/yr

2+ years exp

The City of Norfolk is dedicated to improving the lives of its residents, and the Norfolk Community Services Board (NCSB) is seeking a Support Coordinator (Case Manager III) to assist individuals with intellectual and developmental disabilities. This role involves assessing individuals' needs, developing support plans, and coordinating services to ensure community access and support for clients.

CommunitiesGovernmentNon Profit

Responsibilities

Completes initial and annual assessment of individuals for planning services and supports

Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family

Provides linkage, coordination, and monitoring for services to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB. Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services

Complies with all State Case Management Licensure regulations, HIPAA, and Human Rights regulations

Conducts face to face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan

Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated. Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements

Performs other related duties as assigned

Qualification

Human services degreeCase management experienceIndividual Support Plan developmentFirst aid certificationCPR certificationCommunication skillsTeam collaborationProblem-solving skills