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Massage Envy · 10 hours ago

Sales Manager

Fayetteville, NY

Full-time

Onsite

Mid Level

$23/hr - $25/hr

Massage Envy is a franchise focused on wellness and self-care, and they are seeking a Sales Manager to lead a team of professionals. The Sales Manager will be responsible for driving sales, managing operations, and building relationships with members to enhance their experience.

Health Wellness & Fitness

Responsibilities

Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, overseeing inventory, ensuring compliance with all laws, etc

Strive for continuous growth by setting goals, prioritizing work and analyzing business performance

Effectively resolve customer challenges while maintaining a safe and therapeutic environment

Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly

Develop positive relationships and build confidence with employees, members, and guests

Improve the sales systems, processes, and policies in support of the organization’s mission

Manage and increase the effectiveness and efficiency of the Wellness Consultants, through improvements to the function as well as coordination and increased communication across all functions

Play an active role to obtain sales operational excellence

Engage in the hiring process and disciplinary actions as necessary

Play a large role in the growth of the location’s Skin Care business – hiring, training, and coaching

Consistently coach the Wellness Consultants and review sales performance on a regular basis

Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan

Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure

Contribute to building a positive team spirit; ask for and offer help when needed

Able to deal with frequent change, delays, or unexpected events

Speak clearly and persuasively in positive or negative situations; get clarification; respond well to questions; participate in meetings

Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values

Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills

Responsible for inventory of all supplies, equipment, and retail product

Conduct staff meetings on regular basis and/or present on relevant issues at full location staff meetings as requested by Regional General Manager

Full knowledge of the crisis management procedures and media protocols

Conduct one-on-ones with you teams to review performance, feedback, questions, concerns, promotions and incentives

Perform all other duties as assigned

Qualification

Sales management experienceSales closing skillsTeam leadershipPersonal service experienceProactiveGoal-orientedTeam playerEffective communication

Required

Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym

Are natural leaders who can build relationships while motivating, coaching and supporting a team

Can have tough conversations in a professional and constructive manner

Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Superior sales closing skills

Develop, implement and track incentive programs

Ideal candidate will be sales driven and have the ability to close the sale!