Primetals Technologies · 1 day ago
HRIS, Customer Success Engagement Administrator
Houston, TX
Full-time
Onsite
Mid, Senior Level
5+ years expMitsubishi Heavy Industries America, Inc. (MHIA) is looking for an HRIS, Customer Success Engagement Administrator to join their team. This role serves as the first point of contact for customer inquiries and is responsible for managing ticketing systems and ensuring effective communication and support for HR business processes.
IndustrialIndustrial EngineeringMechanical Engineering
Responsibilities
Monitor and manage the MHIA C.A.R.E tool ticketing system, ensuring timely acknowledgment of all incoming inquiries and requests
Categorize and prioritize C.A.R.E tickets based on urgency, subject matter, and complexity
Assign or escalate tickets to appropriate team members or departments (Benefits, Payroll, Talent Acquisition)
Respond to general system inquiries directly, following standard operating procedures and policy guidelines
Maintain clear, accurate, and professional communication within the ticketing system
Maintain an understanding of end-to-end HR business processes and their relationship to system workflows and provide support for these processes as needed. Provide day-to-day customer service, triage, and system support to existing and new system users in support of timely and accurate data in applicable system(s)
Support the creation and maintenance of documentation and user guides
Partner with the internal HR team, external teams, and/or vendors to research system issues and downtime and support activities on analysis/resolution
Assist system team lead on organizational needs for system implementations, upgrades, new product research, and process improvements
Support the engagement team with project management process including assessing business and application requirements, HR Operations process initiatives, change management, identifying security requirements, test plans, and coordinating test execution and implementation
Assist with capturing and documenting non-functional requirements that are important to the user community (i.e. usability, learnability and reliability)
Support the drafting and editing of communication drafts and other general documentation
This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned
Qualification
Required
High school diploma or GED required
Minimum of five (5) years of experience in HR systems, administrative, customer service, IT or office support role managing a high volume of inquiries through a shared email inbox, ticketing system, or case management platform is required
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
Proactive and quick to learn HR processes, systems, and policies
Strong team collaborator with clear, professional communication skills
Able to assess and resolve routine issues independently using sound judgment
Highly organized with strong attention to detail and ability to track multiple requests
Consistently follows through on tasks and closes communication loops
Comfortable presenting information when needed
Preferred
Bachelor's degree in information technology, Human Resources, Business Administration preferred
Familiarity with basic HR functions (payroll, benefits, HR operations) is a plus
Experience with Human Resources software such as SAP SuccessFactors EC Preferred
Experience with payroll systems such as UKG Pro Suite is a plus
Process flow modeling experience
Benefits
Excellent Benefits (Medical, Dental, Vision & 401K Matching)
Paid vacation, sick time and 15 holidays
Company
Primetals Technologies
Primetals Technologies renders iron making, casting, hot rolling flat, mini-mills, stell making, processing and metallurgical services.
5001-10000 employees
H1B Sponsorship
Primetals Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (11)
2023 (7)
2022 (4)
2021 (20)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-04Acquired
Leadership Team
Bill Gackeler, CMA
CFO and Controller
Cathy Martin, PHR, SHRM-CP
Human Resources Business Partner
Recent News
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