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NewRocket · 10 hours ago

Director, Business Process Architecture (West) - ServiceNow/IRM, Security, Risk & Resilience

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Highmetric is a leading global technology strategy and design partner, seeking a Director of Business Process Architecture to lead consulting and implementation services primarily on the ServiceNow platform. The role involves facilitating workshops, managing customer outcomes, and mentoring teams to enhance business processes and efficiency.

Information TechnologyInternetSoftware

Responsibilities

Facilitate executive level workshops, translating business requirements into prioritized outcomes

Provide input to the Global Engineering Capability Leader on strategic decisions, budgets, hiring, and process changes

Conduct workshops and lead multiple implementations from a customer strategy standpoint

Lead customers in process definition and mapping

Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness

Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan

Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)

Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation

Develop strategic plans for measurable implementation approach

Develop supporting tactical plans for strategic scope

Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers

Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners

Develop and nurture relationships with technology vendors and services partners

Maintain an updated holistic view of changing architecture for solution environments, updated with each release of capability

Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness

Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan

Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)

Oversee the development of Business Process Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching

Mentor customer and partner technical resources during implementation projects. As needed, conduct informal, ad-hoc training sessions

Support the Company's vision and promote the Company's core operating values

Qualification

ServiceNowBusiness Process ArchitectureRiskSecurity RegulationsExecutive Level WorkshopsRisk FrameworksSecOps ApplicationsITIL FoundationsRelationship ManagementProblem-Solving SkillsCommunication Skills

Required

Strong knowledge of business process architecture principles for cloud-based platforms

Experience working and managing team with industry risk and security regulations, standards, and frameworks such as NIST, ISO, CoBIT, ISF, PCI, SANS, FedRAMP, GDPR

Experience facilitating executive level workshops

Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective

Consulting orientation, able to handle stressful customer situations diplomatically

Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members

Experience with Risk Frameworks/ServiceNow IRM

Experience with SecOps applications and frameworks

Strong problem-solving skills: ability to simplify complex situations

Comfortable working in a matrixed organization

Strong relationship management skills with all levels

Ability to lead a group of teams located across multiple time zones

Comfortable working with ambiguity and change

BSc in CS, IT or similar technical discipline or equivalent experience

Preferred

ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundations (nice to have and ability to obtain)

Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource would be nice to have