Connex Credit Union · 6 days ago
Member Service Center Representative
North Haven HQ - North Haven, CT 06473
Full-time
Onsite
Entry Level
$20.48/hr - $30.72/hr
1+ years expConnex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. The Member Service Center Representative will serve as a representative in the Member Service Center, helping members with their issues and seeking opportunities to enhance their financial lives through Connex’s products and services while providing excellent customer service.
BankingCredit CardsFinancial ServicesNon Profit
Responsibilities
Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards
Promptly responds to member requests via web chat and email
Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
Takes ownership of member problems and works them until completely and satisfactorily resolved - Utilizes problem solving skills and thinks independently to resolve these issues
Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members
Improves each member’s financial life by offering appropriate products and services during phone calls and other contacts
Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products
Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals
Maintains a balanced personal cash drawer and balanced vault in absence of Service Coordinator
Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
Utilizes problem solving skills and thinks independently to resolve member issues
Mail Processing, Audit CD Reports, S&S Helpdesk Requests
Other duties as assigned to support the Member Service Center and the credit union
Qualification
Required
Ability to maintain confidentiality of member information
Ability to work collaboratively within the call center environment
Strong communication and sales skills
High degree of responsibility and integrity
Proficiency in Microsoft Office suite
Flexible about work hours and shifts to accommodate business and member needs – Includes rotating Saturdays and occasional after-hour meetings
High school degree required; bachelor's degree desirable
1-2 years experience required
Preferred
bachelor's degree desirable
Benefits
Competitive compensation.
Medical, Dental and Vision coverage.
Paid time off.
401K contributory plan with company match.
The opportunity to become involved in community outreach.
Company
Connex Credit Union
Connex Credit Union is a non-profit organization that offers online banking and credit card services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andre Johnson
SVP, Chief Information Officer
Recent News
2025-08-14
2025-08-13
Company data provided by crunchbase