SeekOut · 4 days ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $200K/yr
10+ years expSeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. They are seeking an experienced Enterprise Customer Success Manager to own and grow a portfolio of enterprise customers, driving adoption and measurable business outcomes through proactive customer engagement.
Agentic AIAppsArtificial Intelligence (AI)Human ResourcesRecruitingSaaSSoftwareVertical Search
No H1B
U.S. Citizen Only
Responsibilities
Own a portfolio of 25–30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization
Serve as the primary owner of the overall customer relationship, outcomes, and commercial success
Manage complex, multi-stakeholder enterprise environments and decision-making structures
Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs
Establish and maintain a consistent engagement cadence across functional and executive stakeholders
Continuously assess account health, identify early risk signals, and execute mitigation plans proactively—before issues escalate
Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions
Demonstrate strong commercial instinct to identify, position, and influence expansion opportunities based on customer outcomes and value realization
Partner closely with Sales on expansion execution while retaining ownership of the customer narrative
Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities
Build and maintain trusted advisor relationships with VP- and C-level stakeholders
Align customer executives to long-term value, roadmap direction, and renewal strategy
Partner with Product to communicate structured customer feedback and influence roadmap prioritization
Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption
Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience
Qualification
Required
10+ years of experience in Customer Success
5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account
Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes
Experience managing 25–30 enterprise customers concurrently in a structured, proactive model
Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows
Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings
Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations
Executive presence: confident, structured, and credible communication with senior leaders
Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities
Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation
Comfort operating in fast-changing product environments and managing customer expectations through change
Strong structured thinking, prioritization, and follow-through
Data fluency with the ability to translate usage and outcome data into executive-level narratives
Customer Success platforms such as Gainsight, ChurnZero, or Totango
CRM systems (Salesforce preferred)
Comfort leveraging data and analytics to guide customer strategy and executive discussions
Preferred
Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred
Benefits
Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
Stock Options
Stipends for home office, education, and wellness
Flexible paid time off
Company paid holidays, including Juneteenth and Indigenous People’s Day
Paid parental leave for birthing and non-birthing parents
Retirement plan with company match
In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room
Company
SeekOut
Grow the talent you have. Find the talent you need.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$188.6MKey Investors
Tiger Global ManagementMadronaMayfield Fund
2022-01-12Series C· $115M
2021-03-09Series B· $65.4M
2019-05-14Series A· $6M
Leadership Team
Aravind Bala
Co-Founder & CTO
John Tippett
Co-Founder & Chief Strategy Officer
Recent News
2025-11-20
Seattle TechFlash
2025-06-10
Company data provided by crunchbase