eTeam ยท 4 months ago
Business Systems Analyst 3
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expeTeam is seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of their existing Moveworks conversational AI integration. The role focuses on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that enhances employee experience and productivity.
Information Technology
Responsibilities
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates
Identify opportunities to expand agentic AI use cases across ITSM
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan
Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in
Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes
Architect scoped apps for custom workflows where required
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption
Partner with other solution architects to define end-to-end enterprise solutions
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes
Qualification
Required
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development
Experience in platform upgrades, feature roadmaps, and adoption planning
Strong stakeholder management, communication, and change management skills
Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Founder and Global Director-Strategic Accounts
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase