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BD (Tissuemed Ltd) · 5 days ago

Field Service Technician - Part-Time (San Francisco)

San Jose, CA

Part-time

Hybrid

Entry, Mid Level

$23.80/hr - $36.80/hr

3+ years exp

BD is one of the largest global medical technology companies in the world, and they are seeking a Field Service Technician to provide efficient and effective field support for BD Pyxis Dispensing products. The role involves installations, preventative maintenance, and technical support for healthcare facilities within a given territory.

Health CareHospitalMedicalMedical Device

Responsibilities

Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while maintaining ownership of work orders, documenting all activities, and escalating complex problems to leadership when necessary

Implement and execute preventive maintenance programs for all BD Pyxis systems. Deliver efficient field services including installations, repairs, calibrations, and in-service training to healthcare customers in a timely manner according to support agreements

Maintain accurate small parts inventory for service needs, following approved policies for inventory control. Properly secure and maintain company assets including service vehicle, specialized tools, and technical equipment in optimal working condition

Provide detailed and timely documentation of all field activities, expenses, and time distribution. Maintain solid understanding of corporate procedures, service department policies, customer complaint handling protocols, and Medical Device Reporting requirements

Commit to ongoing training and self-development to enhance product knowledge and technical skills. Attend management-approved training sessions with the goal of advancing to the next professional level within 2-3 years while demonstrating ability to work both independently and collaboratively in team environments

Qualification

Technical SupportMechanical SkillsComputer ElectronicsWindows Operating SystemsNetworking ProtocolsCustomer Support CertificationProblem-SolvingTime ManagementCommunication SkillsTeam Collaboration

Required

Provide 24/7 on-call technical support in a customer-facing environment, requiring excellent problem-solving abilities and responsiveness to urgent service requests at any hour

Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records

Apply in-depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality

Work independently with minimal supervision while adhering to established processes and methodologies, demonstrating strong time management skills and the ability to prioritize service calls effectively

Meet physical requirements including ability to lift 70 pounds, maintain a valid driver's license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tdap, COVID-19) to ensure access to all customer facilities including healthcare settings