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Viejas Casino & Resort · 1 week ago

RV Park Associate

Alpine, CA

Full-time

Onsite

Entry Level

2+ years exp

Viejas Casino & Resort is seeking an RV Park Associate to provide exceptional service to guests at their RV Park. The role involves front desk duties, guest registration, and ensuring guest satisfaction through friendly and efficient service.

CasinoGamblingLifestyleTourismVacation Rental

Responsibilities

Answers all inquiries whether directly or on the telephone, providing detailed and accurate information on the RV Park

Ensures excellent guest satisfaction that creates return visits through prompt, efficient, and friendly service. Informs supervisors and/or team members from other departments as needed

Maintains knowledge and communicates important information about the casino, including shuttle service, promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information

Accurately registers guests into the RV Park management system, and accepts payment as outlined by operational procedures

Upon check in, provides guest with information or assistance as needed regarding RV space location, maps, and special offers/coupons available during their stay, special events scheduled, and other Viejas amenities

Occasionally drive through the park to promote adherence to safety rules and regulations to protect guests from injury, risks, or hazards. Promptly report safety concerns to Supervisor

Operates cash register, gives change, and balances cash drawer at the end of shift

Handles and controls all secure assets and functions as required, including verify cash bank, prepare cash report, and follow credit card verification procedures

Prepares daily reports, reconciles daily business, balances accounts, and reconciles credit card accounts for management

Stocks shelves, counters, or tables with merchandise

Calculates sales and/or coupon discounts to determine price. Accepts payment and makes change as appropriate

Must be present for inventory counts as requested

May be required to input new inventory items in system (training provided)

Ensures that a clean, safe, hazard-free work environment is maintained

Adheres to all company and department policies, procedures, and standard operating guidelines

Performs other duties as assigned

Qualification

Cash handling experienceProperty management knowledgeMicrosoft WordMicrosoft ExcelManage changeWork fast pacedVerbal communication skillsWritten communication skillsInterpersonal communication skillsAttention to detailFlexibility