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Pella Windows & Doors of Montana · 1 week ago

Service Technician - windows and doors

Parsippany, NJ

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Pella Windows & Doors of Montana is a leading company in the window and door industry, known for its innovation and design. The Service Technician role involves providing quality service visits to customers, diagnosing product issues, and ensuring timely and efficient service while maintaining a customer-focused attitude.

Building Materials

Responsibilities

Performs and completes service tasks as assigned, on Pella products in the field

Problem solves and diagnoses difficult issues in the field

Replaces glass in windows or doors; Installs items such as sashes, window shades, blinds, muntin, screens, etc

Provides customers with helpful information on the care, operation and maintenance of their Pella products

Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed

Conducts any necessary follow up service work and communication to resolve all assigned service tickets

Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization

Collects payment from customer as required

Identifies and orders parts for follow up service calls, and coordinates with the internal CSR team as necessary

Maintains stock of all necessary parts and equipment on a weekly basis

Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company and promoting market share growth; serves as a Customer Experience Champion

Aids in the training of new Service Technicians, Customer Service Representatives or team members as requested

Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements

Performs any other necessary task assigned by the direct manager/supervisor

Seeks out continuous improvement opportunities related to service processes

Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

Must have a valid driver’s license and comply with the company Fleet Safety Policy

Qualification

Field service experiencePower tools proficiencyCustomer service skillsMicrosoft Office proficiencyGeneral construction knowledgeTeam playerAttention to detailProblem-solving abilityOrganizational skillsCommunication skills

Required

Must have High School Diploma or GED and dependable work history

Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)

Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications

Excellent verbal and written English language skills are required

Good public relations, public speaking, and customer service skills

Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals

Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers

Must display excellent phone and email etiquette

Must be able to present appropriate attitude for the situation when interacting with customers or coworkers

Must be a team player and exhibit a strong desire to learn and promote self-growth

Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion

Attention to detail is required

Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines

Must be able to develop trust, respect, and confidence of customers, coworkers and managers

Must present in a clean and neat physical appearance

Must be able to investigate issues and resolve conflict in the best interests of the business and our customers

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s

Ability to perform calculations using units of money, time, measurement, etc

Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth

Ability to apply basic concepts of algebra, geometry and general business math

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear

The employee must occasionally lift and/or move up to 100 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Must have a valid driver's license and comply with the company Fleet Safety Policy