U Trust Insurance Agency LLC · 3 days ago
Customer Service Representative (English and Russian/Ukrainian are required)
Vancouver, WA
Full-time
Onsite
New Grad, Entry LevelU Trust Insurance Agency LLC is a leading trucking insurance agency dedicated to providing top-notch insurance solutions and exceptional service. As a Customer Service Representative, you will be responsible for delivering outstanding service and support to clients, ensuring their needs are met efficiently and effectively.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Respond promptly to client inquiries and requests received via phone or email
Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution
Issue certificates of insurance and verify coverage as needed
Provide accurate information regarding insurance products, coverage options, and policy details
Assist clients with policy renewals, updates, and changes
Process insurance applications, claims, and payments efficiently and accurately
Investigate and resolve customer complaints and concerns with empathy and professionalism
Handle administrative tasks and documentation related to customer interactions
Qualification
Required
High school diploma or equivalent (Bachelor's degree preferred)
Proven customer service experience in a similar role (insurance industry experience is a plus)
Excellent communication skills, both verbal and written
Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in using computer systems and software for data entry and customer interactions
Friendly, positive, and professional demeanor
Preferred
Bachelor's degree
Familiarity and experience with Zendesk, Office 365, and Insurance CRMs
Benefits
Competitive salary commensurate with experience.
Paid time off and holidays.
Ongoing training and career development opportunities.
Company
U Trust Insurance Agency LLC
U Trust Insurance Agency: Excellence in Trucking Insurance Across 25 States and Growing 🚚 Expansive Coverage in 25 States - and Expanding Operating in 25 states, U Trust Insurance Agency is continuously broadening its horizons.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase