Scalence L.L.C. · 1 day ago
Genesys Developer
Newark, NJ
Full-time
Onsite
Senior Level
7+ years expScalence L.L.C. is a company specializing in customer engagement solutions, and they are seeking a Genesys Developer to design, build, and maintain contact-center solutions using the Genesys platform. The role involves collaborating with cross-functional teams to deliver high-performing omni-channel experiences and includes responsibilities such as developing IVR and chatbot flows, integrating backend systems, and troubleshooting platform issues.
Information Technology & Services
Responsibilities
Design, configure, and develop IVR, voice, and chatbot conversational flows using Genesys Cloud Architect, Composer, or Architect flows
Integrate Genesys with backend systems, using RESTful APIs, web services, and databases (e.g., SQL, JSON/XML)
Implement inbound and outbound contact-center solutions, including call routing, workforce management, speech analytics, quality monitoring, and customer journeys
Develop and deploy voice bots or chatbots using AWS Lex, Lambda, or conversational AI tools integrated with Genesys
Troubleshoot and resolve platform issues, including IVR, SIP/WebRTC trunks, telephony, and application performance
Contribute to migrations from on-premises to cloud-based CCaaS platforms, enabling seamless transition
Qualification
Required
7+ years of experience implementing contact-center solutions on Genesys platforms (Cloud, PureEngage, PureConnect)
Proficiency in Genesys Architect/Composer, IVR design, call flow scripting, and routing strategies
Hands-on development with REST APIs, SDKs, OAuth, JSON/XML, and telephony integrations
Experience building voice and chatbot solutions using AWS Lex & Lambda
Competency with programming languages like Java, Node.js, Python, or .NET, and SDKs/frameworks relevant to Genesys
Familiarity with CI/CD tools (e.g., Jenkins, Bitbucket, AWS CodePipeline) and version control workflows
Solid understanding of cloud technologies (AWS, Azure), telephony protocols (SIP, WebRTC), and contact-center infrastructure
Excellent problem-solving, communication, and collaboration skills across stakeholders and agile teams
Preferred
IVR development experience with advanced speech recognition (ASRs)
Integration with CRM systems like Salesforce or ServiceNow
Exposure to conversation analytics, workforce management (WFM), and omnichannel reporting
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase