Noctrix Health, Inc. · 1 week ago
Collections Associate
United States
Full-time
Remote
New Grad, Entry Level
0+ years expNoctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. The Collections Associate will follow up on insurance claims, resolve denials, support patient billing inquiries, and maintain accurate financial records to ensure timely reimbursement and a smooth patient experience.
Health CareMedical DeviceTherapeutics
Responsibilities
Follow up on insurance claim status by phone and electronically
Review and correct claim denials to ensure successful reprocessing
Submit or resubmit required supporting documentation to insurers
Draft and submit claim appeals
Process patient payments, refunds, and adjustments in accordance with company policies
Call patients to discuss outstanding balances and establish reasonable payment plans
Enter patient data into the company’s billing and payment systems and maintain accurate claim records
Respond to patient and provider inquiries regarding billing statements and insurance claims
Maintain accurate documentation of billing activities, payments, correspondence, and account status
Assist with generating reports as needed
Maintain compliance with HIPAA, billing regulations, and insurance guidelines
Perform inbound and outbound mail duties
Provide administrative support to the Billing and Patient Access teams as needed
Complete product and quality training
Navigate CRM and billing systems to locate patient and insurance information
Check claims status and prepare supporting documentation for claim resubmissions
Independently perform inbound and outbound departmental mail functions
Verify and update patient and payor information in the billing system
Submit or resubmit supporting documentation for denied claims
Follow up with patients with outstanding balances using approved templates and scripts
Liaise with the Finance team to provide patient order and billing status information
Generate required reports
Manage collections activities independently
Qualification
Required
0–3 years of experience in a medical device, pharmaceutical, or patient support environment
Strong communication skills with the ability to de-escalate and resolve difficult situations
Ability to work collaboratively within a remote team environment
Ability to manage multiple tasks in a fast-paced startup environment
Preferred
Familiarity with basic medical and insurance terminology
Experience with healthcare systems or billing platforms such as Google Workspace, Nikohealth, Salesforce, or other CRM/billing systems
Company
Noctrix Health, Inc.
Noctrix Health is pioneering the next-generation of therapeutic wearables that empower patients to take control of their chronic medical conditions.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
Bridge BankSectoral Asset Management
2025-08-29Series Unknown· $33.5M
2025-08-29Debt Financing
2024-01-16Series C· $40M
Leadership Team
Jonathan Charlesworth
Chief Scientific Officer
Recent News
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