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ePS (eProductivity Software) · 1 day ago

Renewals Account Representative

Salt Lake City, UT

Full-time

Onsite

Entry, Mid Level

2+ years exp

CAI Software is a leading provider of digital work execution platforms designed to enhance operational efficiency. The Renewals Account Representative will maintain and grow customer relationships by ensuring seamless renewals of contracts, driving retention, and identifying upsell opportunities through proactive engagement and consultative selling.

Information ServicesInformation TechnologyPackaging ServicesSoftware

Responsibilities

Build strong customer relationships through consistent outreach via phone and email

Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals

Notify customer of upcoming contract expiration and present renewal proposal(s) and options

Consultative selling experience, including negotiating renewal quotes and handling objections

Engage customer in conversations around renewal readiness, timing and general customer needs

Manage a renewal opportunity pipeline and providing an accurate weekly forecast

Identify upsell opportunities and collaborate with Account Management team

Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed

Cross-functionally collaborate with internal stakeholders to deliver competitive solutions

Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals

Qualification

Software license renewalsConsultative sellingNegotiation skillsSalesforceMicrosoft OfficeMultilingual skillsCommunication skillsOrganizational abilitiesDetail-oriented mindset

Required

2-4 years of experience in software license renewals, sales, or customer account management

Strong communication, negotiation, and consultative sales skills

Comfortable selling to C-Level executives

Detail-oriented mindset with excellent organizational abilities

Experience working in an outbound phone sales/support role

Proficiency in Microsoft Office

Preferred

NetSuite experience

Salesforce experience

Multilingual skills (Spanish, Italian or French)

Company

ePS (eProductivity Software)

ePS (eProductivity Software) is a leading global provider of industry-specific business and production software technology for the packaging and print industries.

Founded in 2021

Pittsburgh, Pennsylvania, USA

1001-5000 employees