Carrier ยท 20 hours ago
Senior Service Engineer- North Central, USA
Peoria, IL
Full-time
Onsite
Senior Level
$120K/yr - $168K/yr
5+ years expCarrier is a global leader in intelligent climate and energy solutions, committed to creating innovations that enhance comfort, safety, and sustainability. They are seeking a Senior Service Engineer to provide technical support and maintain effective communication with customers and field teams, while diagnosing complex issues related to light applied equipment.
EnergyHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Assist field personal with complex problems on light applied equipment
Diagnose faults and identify solutions for the field teams
Provides technical support to the field on all light applied equipment
Answer gateway cases to support CCS on light applied equipment
Provide job site support on cases that require advanced troubleshooting
Respond to gateway calls in a quick and professional manner
Assist the field to deliver quick efficient service to the end users
Identify product issues and work to identify solutions
Maintain effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate
Maintain frequent contact with key customers which requires a high degree of tact and courtesy
Act as the expert in product knowledge/subject matter
Perform highly complex diagnostic procedures
Prepare reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement
Communicate technical information to technical/non-technical stakeholders including senior leadership
Ensure that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs
Qualification
Required
High School Diploma or GED
5+ years of experience in the HVAC industry
1+ years of experience with the Microsoft Office Suite
Clean and valid driver's license
Preferred
Bachelor's Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC
Field experience and an understanding of the installation and operation of HVAC equipment
Ability to lead and motivate teams
Strong problem solving, planning and management skills
Ability to read and understand scope of work
Exceptional written and verbal communication skills
Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines
A true team player who has the customer's best interests first and foremost
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
H1B Sponsorship
Carrier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (5)
2022 (6)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
Company data provided by crunchbase