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Federated Hermes · 1 week ago

Associate Client Server Operation Analyst

Pittsburgh, PA

Full-time

Hybrid

Entry Level

1+ years exp

Federated Hermes is a leading investment manager committed to helping individuals invest and retire better. They are seeking an Associate Client Server Operation Analyst to ensure productive service and support of end user equipment, troubleshoot issues, and provide quality customer service both onsite and remotely.

Financial Services

No H1B

Responsibilities

Ensure the productive service and support of end user equipment as mentioned in the job summary

Ensure that all end user hardware and related software problems, and other issues they may encounter, are identified and logged in the designated service management tool tracking system

Provide extensive support both onsite in Pittsburgh as well as through remote assistance for all other areas globally

Provide quality customer service on a consistent basis and represent the team and GTO in a consistent, positive manner

Demonstrate the ability to build and deploy machines in break/fix, new-hire and refresh environments and situations

Troubleshoot basic problems with supported systems and applications

Participate in the team’s onboarding efforts for New Employee Orientation

Ensure the security of all information, technology, systems, databases, etc. is of utmost priority

Monitor system/application performance, generate capacity statistics, and recommend basic improvements

Regularly participate in inventory-related activities (e.g., tracking, versions, software, hardware, devices, etc.) and moving user’s workstations

Provide status reports in the requested format and frequency

Assist users with general WFH equipment and make suggestions and recommendations

Ability to install/configure/maintain all Federated Hermes software library tailored to the users’ needs

Interface with vendors as required

Qualification

Microsoft Office SuiteDesktop SupportEnd-user hardwareMicrosoft Surface devicesMicrosoft IntuneMicrosoft AzureMulti-taskingCommunication skillsProblem solvingInterpersonal skills

Required

Technical school, associate degree, or equivalent experience

Up to 3 years of general experience of at least one year in fundamental support via a traditional Service Desk, Desktop Support or Tiers One or Two support

Knowledge and experience with Microsoft Office Suite products such as Excel, Word, PowerPoint

General experience working with end-user hardware

Essential knowledge of the desktop and laptop hardware, processes, and operations

Solid communication (oral and written), problem solving and multi-tasking skills

Able to work independently while still being a team player

Ability to quickly adapt to changing technology and business needs

Effective interpersonal skills with clients, coworkers and vendors