Heights Wellness Retreat · 1 week ago
Assistant Retreat Director
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expHeights Wellness Retreat is a national franchise chain focused on massage and skincare services. They are seeking an Assistant Spa Director to assist the Spa Director in ensuring exceptional guest service and managing team culture and satisfaction.
Health Care
Hiring Manager
Melissa Searls
Responsibilities
Assist with recruitment, hiring, training, developing, and retaining employees
Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
Manage team member schedules to ensure proper execution of daily operations
Collaborate with the Spa Director to set individual team member and overall Retreat goals
Create an environment that is passionate about providing awesome guest service
Build guest loyalty by consistently following the proven operating system of Massage Heights
Qualification
Required
Minimum 2 years of proven sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
Experience in training, coaching, and conflict resolution with employees
Working knowledge of computers and standard software
Basic business math skills
Preferred
Hands-on experience with Zenoti or similar spa POS software systems
Understanding of spa environment and massage and skincare services
Experience working in a franchise model
Benefits
Personal and Career Development
Robust Leadership Training
Beautiful Retreat
Massage Heights Family Fund
Employee Discounts
Digital Work Environment
Company
Heights Wellness Retreat
Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Russell Hoff
Chief Operating Officer
Austin Alexander
Vice President of Franchise Development
Recent News
The Business Journals
2025-02-04
Company data provided by crunchbase