Brady Europe, Middle-East & Africa · 1 day ago
Customer Service Representative II
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expBrady Corporation is a global leader in safety, identification, and compliance solutions, seeking a Customer Service Representative to enhance customer experiences. The role involves managing customer interactions, providing product information, and resolving inquiries while adhering to company standards.
IndustrialManufacturingPrinting
Responsibilities
Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience
Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager
Contributes ideas, decision-making skills and good judgment to achieve objectives
Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision
Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization
Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships
Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort
Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues
Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals
Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals
Qualification
Required
High school diploma or equivalent
Minimum of 2 years of Customer Service or equivalent job related experience
Strong verbal and written communication and listening skills
Basic computer skills and experience working with Microsoft Office (Excel and Word)
Previous experience following standard work procedures
Ability to problem solve, apply critical thinking and analysis
Effective time management and organizational skills
Ability to work under pressure and to make decisions independently
Ability to Build relationships and collaboration with other departments
Ability to multi-task
Strong attention to detail
Highly adaptable to a changing, fast paced environment
Champions change
Team player with the willingness to share job knowledge
Proactive approach
Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program
Company
Brady Europe, Middle-East & Africa
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-06-01
2025-06-01
2025-06-01
Company data provided by crunchbase