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SOUTHERN ICE CREAM & GOURMET FOODS · 9 hours ago

Special Events Customer Service/Sales Representative

Stafford, TX

Full-time

Onsite

Entry, Mid Level

$15/hr - $18/hr

2+ years exp

Southern Ice Cream Corporation is seeking an enthusiastic and driven Inside Sales Representative – Special Events to manage inbound and outbound sales for their event-based services. This role involves building relationships with customers planning various events and ensuring successful execution through coordination with internal teams.

Food and BeverageManufacturingVending and Concessions

Responsibilities

Sales Generation: Respond to inbound inquiries and actively pursue outbound opportunities for event-based ice cream services

Lead Qualification: Identify and qualify new prospects through phone, email, and web channels; understand customer needs and event requirements

Customer Engagement: Build strong relationships with customers by providing outstanding service from inquiry to post-event follow-up

Quote & Booking Management: Prepare quotes, negotiate terms, and manage bookings using CRM and scheduling tools

Cross-Department Coordination: Work with Operations and Logistics teams to ensure successful event execution and timely delivery

Campaign Support: Collaborate with Marketing to support seasonal campaigns, promotions, and outreach strategies

Sales Reporting: Maintain detailed records of leads, conversations, and sales activities; assist with forecasting and weekly reporting

Qualification

Inside Sales ExperienceCRM SystemsEvent CoordinationCustomer ServicePersuasive CommunicationSolution-Oriented MindsetBilingual (English/Spanish)Organizational SkillsTeam CollaborationAttention to Detail