NetActuate · 2 months ago
Network Engineer
United States
Full-time
Remote
Entry, Mid LevelNetActuate is a company focused on maintaining network performance and reliability. The Network Engineer will analyze, design, configure, and resolve issues within the network to ensure uninterrupted communication and optimal performance.
Data CenterTelecommunications
Responsibilities
Identification, notification, and escalation of network issues. Document cause analysis and offer solutions to prevent future network outages
Install, configure and monitor essential network security protocols
We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your expected work hours. You may be required to work additional hours to continue work on projects, or during schedules that do not impact customer use of infrastructure
Responsible for initial triage, escalation, and resolution of customer issues. Ensure that communications function across the network architecture and that the network’s performance meets client requirements
Continued communication with customers to ensure customer support SLAs are met/exceeded
Responsible for working with peers, deploying new sites/links, traffic balancing, etc
Configure effective routing policies and procedures and reconfigure policies to ensure the best performance
Have ability to escalate issues to senior engineers or management
Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
Provide situational awareness to the team through email and chat communications
Qualification
Required
Analyze, design, configure and fix issues with the network structure or application modules
The role of a network engineer is to make sure that communications function through the network is uninterrupted and that the network's performance sees the urgent requests
Identification, notification, and escalation of network issues. Document cause analysis and offer solutions to prevent future network outages
Install, configure and monitor essential network security protocols
We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your expected work hours
You may be required to work additional hours to continue work on projects, or during schedules that do not impact customer use of infrastructure
Responsible for initial triage, escalation, and resolution of customer issues. Ensure that communications function across the network architecture and that the network's performance meets client requirements
Continued communication with customers to ensure customer support SLAs are met/exceeded
Responsible for working with peers, deploying new sites/links, traffic balancing, etc
Configure effective routing policies and procedures and reconfigure policies to ensure the best performance
Have ability to escalate issues to senior engineers or management
Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
Provide situational awareness to the team through email and chat communications
Company
NetActuate
NetActuate delivers edge infrastructure and network solutions in over 45 locations worldwide, enabling customers to take control of their workloads anywhere with low latency, resiliency, and security built in.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Lilley
Chief Marketing Officer
Recent News
2025-09-09
Company data provided by crunchbase