Undisclosed ยท 9 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$150K/yr - $320K/yr
2+ years expUndisclosed company is seeking a Customer Service Representative to serve as a primary point of contact for customers, delivering timely and professional support. The role is critical for ensuring customer satisfaction and brand trust by resolving inquiries and providing a high-quality service experience.
Financial Services
Hiring Manager
Chynna Ellaine A.
Responsibilities
Serve as the front-line contact for customer inquiries via phone, email, chat, and ticketing systems
Resolve customer questions, concerns, and complaints efficiently while maintaining a high standard of professionalism and empathy
Accurately document customer interactions, case details, and resolutions in CRM and support systems
Escalate complex or unresolved issues to appropriate internal teams while maintaining ownership through resolution
Educate customers on products, services, policies, and processes to drive understanding and self-service adoption
Meet or exceed defined service-level agreements (SLAs), quality standards, and customer satisfaction metrics
Identify recurring issues or process gaps and provide feedback to management and cross-functional partners
Maintain up-to-date knowledge of company offerings, tools, and support workflows
Adhere to data privacy, security, and compliance requirements during all customer interactions
Qualification
Required
2+ years of experience in a customer service, customer support, or call center environment
Strong verbal and written communication skills with a customer-first mindset
Proven ability to handle high-volume interactions while maintaining accuracy and professionalism
Experience using CRM systems, ticketing platforms, or customer support tools
Strong problem-solving skills and attention to detail
Ability to work independently in a remote environment with minimal supervision
Preferred
Experience supporting SaaS, technology, or digital products
Familiarity with omnichannel support environments (phone, chat, email)
Experience working with performance metrics and service-level targets
Ability to adapt quickly to new tools, processes, and product updates
Company
Undisclosed
Financial Services
Founded in 2016US
10001+ employeesFunding
Current Stage
Late StageLeadership Team
Sean Blanton, Ph.D.
Co-Founder and Member of the Management Board
Jeff Saginor
Chief Technology Officer
Company data provided by crunchbase