HireTalent - Staffing & Recruiting Firm ยท 4 months ago
Customer Support Representative-III
New York, NY
Full-time
Onsite
Entry, Mid Level
1+ years expHireTalent is a staffing and recruiting firm focused on empowering local economies. They are seeking a Customer Experience Specialist to oversee operations, drive process improvements, and support growth initiatives as they pilot new service offerings.
DeliveryHuman ResourcesStaffing Agency
Responsibilities
Own Operational Excellence: Oversee day-to-day operations, ensuring fulfillment of new services run smoothly, efficiently, and safely. Monitor Dasher performance, identify root causes of inefficiencies, and implement corrective action plans
Drive Process Improvements: Use data and insights to design and execute improvements to workflows, team structures, and fulfillment practices
Manage: Create and own workflows that keep launch projects on track from beginning to end to build a successful business foundation
Support Growth and Change: Partner with cross-functional teams to support growth initiatives, training programs, special projects, market expansion efforts, and share insights on key learnings from coverage assignments
Build: Generate new business by exploring growth opportunities with new and current use-cases for the *** Marketplace and other verticals
Qualification
Required
You're organized and proficient using Google Suite. You can handle triaging multiple tasks at once and thrive under pressure
You're a strong communicator. You clearly articulate directions and may have experience in a customer-facing or management role
You're a self-starter. You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
You're a problem solver. You have a talent for synthesizing complex projects, can independently translate high-level goals into actionable plans, and enjoy implementing processes
You're naturally curious. You always look for ways to innovate and improve
You're determined. You roll up your sleeves and do whatever it takes to make things successful
You're a relationship-builder. You can influence and motivate people at all levels across a variety of job functions
Preferred
You have a Bachelor's degree or higher, or are currently pursuing one
You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early stage startups or related experience
Demonstrable success leading initiatives, establishing and achieving goals, and succeeding in a team environment
You have success executing business development opportunities or negotiating partnerships
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase