Nesco Resource ยท 2 weeks ago
Phoenix, AZ - Business Operations - AZDOR - Education and Compliance - Customer Service Representative - CSR 4
Phoenix, AZ
Full-time
Onsite
Mid Level
$0/hr - $20/hrNesco Resource is a staffing company seeking a Customer Service Representative for the Arizona Department of Revenue. The role involves processing collection requests, responding to taxpayer inquiries, and managing administrative support documents.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, federal extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved
Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative Support
Answering incoming taxpayer and internal calls
Respond by phone or in writing to all Administrative Support inquiries from internal and external customers
Research and respond verbally or in writing to line, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support Unit
Utilize multiple databases and internet-based tools to perform research and review all requests and inquiries
Provide payoff requests
Data entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support Unit
Document individual production and monthly work processed within the Administrative Support
Manage retention of the Administrative Support files, including the weekly processing of the low balance lien release report
Qualification
Required
Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, federal extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved
Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative Support
Answering incoming taxpayer and internal calls
Respond by phone or in writing to all Administrative Support inquiries from internal and external customers
Research and respond verbally or in writing to line, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support Unit
Utilize multiple databases and internet-based tools to perform research and review all requests and inquiries
Provide payoff requests
Data entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support Unit
Document individual production and monthly work processed within the Administrative Support
Manage retention of the Administrative Support files, including the weekly processing of the low balance lien release report
Top Skills: tax experience, basic math skills, google tools, excel experience
R2R and Cover Letter are required with submission. If these documents are not attached, the bid will be rejected
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
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