AskBio Inc. · 8 hours ago
Director, IT Operations
Durham, NC
Full-time
Hybrid
Director/Executive
10+ years expAskBio Inc. is a gene therapy company dedicated to developing life-saving medicines. The Director of IT Operations ensures the seamless delivery of IT services and Lab OT support across global sites, driving operational excellence and aligning departmental goals with the organization's strategy.
BiopharmaBiotechnologyHealth CareManufacturingMedicalMedical Device
Responsibilities
Build strong relationships across scientific, clinical, and corporate functions, acting as a trusted advisor to align IT services with business priorities and regulatory requirements
Analyze market trends and stakeholder feedback to identify opportunities for process improvements and service enhancements
Establish long-term and short-term objectives to optimize resource allocation and achieve key performance indicators (KPIs)
Collaborate with leadership to define the operational roadmap and establish priorities
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
Evaluate balance of FTE and MSP resources, enabling FTE resources to focus on critical knowledge work that most benefits the organization
Roadmap optimization of services leveraging the Service Integration and Management framework, managing multiple service providers and ensuring they work together
Lead readiness for audits and regulatory inspections and support remediation activities
Collaborate with scientific and Tech Ops teams to address unique requirements for gene therapy workflows
Identify and implement new technologies, tools, and processes to improve operational efficiency and service delivery
Lead the negotiation and administration of vendor, managed service provider, and consultant contracts and service agreements, ensuring compliance and service excellence
Manage budgets, forecasts, and financial performance within the service and operations domains
Monitor daily operations to ensure adherence to company standards, policies, and procedures
Own and improve ITIL-based processes (incident, request, service catalog, problem, and change management) to ensure stability and compliance in a regulated biotech environment
Identify and resolve operational issues promptly while mitigating risks
Ensure Lab OT systems and foundational IT services meet global GxP and data integrity standards
Establish metrics to measure team performance and ensure accountability across departments
Oversee provision of end-user services, including help desk and technical support services
Develop and implement IT policies and procedures, including those for disaster recovery, standards, purchasing, and service provision
Manage IT service and operations staffing, including recruitment, supervision, scheduling, development, and evaluation
Deliver white glove support for senior leadership, including international travel and remote events
Lead incident response and business continuity planning for global operations
Qualification
Required
Bachelor's degree in Computer Science or a related field with 10+ years of IT work experience OR Associate's degree in Computer Science or related field with 12+ years of IT work experience
10+ years of progressive experience in IT operations or related domains, including 5+ years leading IT operations teams
In-depth knowledge of IT Service Management (ITIL) frameworks and ITAM and ITSM best practices
Experience managing MSPs and technology vendors, including budgetary responsibility and asset management
Experience managing Tier 1 and 2 service requests for a Lab Operational Technology environment
Experience supporting IT operations in multi-site, regulated life sciences environments
Preferred
Direct experience in pharmaceutical, biotech, or medical device industries with understanding of GxP compliance requirements for enterprise systems
Experience implementing platform governance frameworks, compliance controls, and audit capabilities aligned with regulatory requirements
Proven ability to collaboratively identify, evaluate, and manage technology vendor relationships and consulting partnerships to scale organizational capabilities
Excellent communication skills with ability to influence and explain complex issues to diverse audiences
Strong cybersecurity experience, including incident response and security assessments
Company
AskBio Inc.
AskBio Inc., a wholly owned and independently operated subsidiary of Bayer AG, is a fully integrated gene therapy company dedicated to developing life-saving medicines and changing lives.
501-1000 employees
H1B Sponsorship
AskBio Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (8)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$241.76MKey Investors
Scottish Enterprise
2020-10-26Acquired
2020-09-02Grant· $2.66M
2019-04-11Private Equity· $235M
Leadership Team
S
Samuel Hopkins
Sr. Vice President, Therapeutics
Mansuo L Shannon
Board Member
Recent News
Asklepios BioPharmaceutical, Inc. (AskBio)
2025-10-21
Company data provided by crunchbase