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State of Missouri · 5 hours ago

Business Analyst

Jefferson City, MO

Full-time

Onsite

Mid Level

$62K/yr - $68K/yr

The State of Missouri is seeking a Business Analyst for the Department of Economic Development to assist in updating systems and improving processes. The role involves gathering requirements for a new Salesforce system and providing training and support to business teams.

AgricultureGovernmentInformation Technology

Responsibilities

Develop and map digital processes in coordination with stakeholders and Lean Six Sigma practices

Analyze business processes and operational workflows to develop clear system and process requirements

Create requirements matrices and evaluation frameworks

Assist in developing data dictionaries, system crosswalks, and documentation for current and future systems

Develop and maintain standard operating procedures (SOPs)

Create and update Salesforce user guides and system documentation

Provide ongoing user training, support, and knowledge transfer to business teams

Serve as a point of contact for system questions, enhancements, and issue resolution

Manage the system ticketing intake process, prioritizing requests and coordinating resolution

Track enhancements, defects, and support requests to ensure timely and effective delivery

Design, develop, and maintain reports, dashboards, and KPIs to support business decision-making

Develop and maintain a data governance plan to ensure consistency, accuracy, and accountability of enterprise data

Monitor system data quality and recommend corrective or preventive measures as needed

Qualification

SalesforceBusiness AnalysisProcess ImprovementSQLDocumentationStakeholder EngagementMulti-taskingCommunicationOrganizational SkillsTime Management

Required

Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)

Experience as a Business Analyst supporting enterprise systems

Hands-on experience with Salesforce or similar CRM platforms

Strong analytical, documentation, and process-mapping skills

Experience translating business requirements into technical solutions

Excellent communication and stakeholder engagement skills

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant

Preferred

Expertise in documenting enterprise system requirements

Experience supporting system implementations or data migrations

Familiarity with Lean Six Sigma, process improvement, or continuous improvement methodologies

Experience with data governance, reporting, and KPI development in enterprise systems

Experience working with cross-functional internal teams

Salesforce experience is desired, but not required

Smartsheet experience is desired, but not required

SQL knowledge to include: writing and optimizing SQL queries to retrieve data in a database, understanding and designing database schemas, creating and modifying database tables, and ensuring data integrity using constraints and indexes

Experience with and knowledge of data dictionary and/or data crosswalk structuring is desired, but not required

Experience in creating standard operating procedures and user guides

Ability to multi-task and prioritize assignments

Ability to function and adjust in a fast pace and busy environment

Ability to read and understand process flow diagrams

Skill in collecting and analyzing complex report data

Skill in analyzing and organizing technical data

Excellent organizational and time management skills

Working understanding of data and its properties